Lab Applications Analyst II - Optimize Pathology Workflows

Mass General Brigham Incorporated; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham Incorporated in Somerville, MA is seeking an Application Analyst II to support laboratory applications. You will partner with laboratory staff, pathologists, clinicians, vendors, and technical teams to troubleshoot issues, optimize workflows, and support implementations.

The role requires 2–3 years of software application experience, a bachelor’s degree in Information Systems or related field, strong analytical and communication skills, and the ability to work in a hybrid

Qualifications

• 2–3 years of experience developing, supporting, or operating software applications.
• Bachelor’s degree in Information Systems or a related field preferred; relevant experience may be considered in lieu of a degree.
• Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend effective solutions.

Responsibilities

• Provide day-to-day application support by responding to end-user incidents, service requests, and system-related issues in a timely and customer-focused manner.
• Troubleshoot application, interface, hardware, peripheral, and instrumentation issues in collaboration with laboratory stakeholders, vendors, and internal technical teams.
• Participate in application implementations, upgrades, testing, configuration, workflow optimization, and change management activities.
• Develop and execute test plans, perform software quality assurance tasks, and support reliable system performance.
• Create and maintain end-user documentation, provide training, and help users confidently operate supported applications.
• Run reports, update tables, maintain application data, and complete operational tasks that support the software environment.
• Identify opportunities to improve workflows, reduce disruptions, and strengthen application support processes.
• Participate in regular team meetings to share updates, discuss priorities, and collaborate on team initiatives.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor's degree in Information Systems or related field

Tools

Microsoft Office 365

Job description

Mass General Brigham Incorporated in Somerville, MA is seeking an Application Analyst II to support laboratory applications. You will partner with laboratory staff, pathologists, clinicians, vendors, and technical teams to troubleshoot issues, optimize workflows, and support implementations.

The role requires 2–3 years of software application experience, a bachelor’s degree in Information Systems or related field, strong analytical and communication skills, and the ability to work in a hybrid