LA Flagship Showroom Lead: Sales & Experience

Nordic Knots; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Nordic Knots is opening an LA flagship in West Hollywood and seeks an experienced Showroom Manager to run the showroom floor, lead a client-focused team and own operational excellence. You will recruit, onboard and train the LA team, instill a culture of outstanding client experience, and drive sales performance from day one.

The role requires a confident leader who can coach on the floor, manage client relationships, and oversee showroom operations and staffing in a high-end retail environment.

Qualifications

• 5+ years of experience in high-end retail or showroom environments, including meaningful experience leading and developing teams.
• Proven track record of driving sales, supporting store or showroom performance and creating exceptional customer experiences in a premium, luxury or design-led environment.
• Experience within interiors, furniture, rugs, textiles or another relevant home category is highly valued.
• Confident and engaging leader who is comfortable being present on the floor and working alongside the team.
• Strong organisational and operational skills with the ability to manage multiple priorities in a dynamic environment.
• Genuine interest in interiors and design, with an appreciation for the Nordic Knots brand and aesthetic.
• Experience opening a new retail location or taking on significant store-level leadership responsibility is a plus.

Responsibilities

• Own the day-to-day sales performance of the LA showroom and drive the team toward achieving and exceeding store sales targets and KPIs.
• Lead by example on the showroom floor, engaging clients directly and supporting the team in delivering knowledgeable, thoughtful and highly personal service.
• Own the team’s clienteling and follow-up discipline, maintaining visibility into opportunities and ensuring consistent execution that drives conversion, repeat business and lasting client relationships.
• Support complex customer interactions and escalations, ensuring issues are resolved with care and sound judgement.
• Develop deep knowledge of Nordic Knots products and services and ensure consistently high product knowledge across the team.
• Lead, motivate and develop the LA showroom team, creating a collaborative, engaged and high-performing environment.
• Create clarity around what strong performance looks like and use regular coaching, feedback and performance management to help individuals and the team consistently deliver against expectations across sales, client experience and showroom execution.

Skills

Retail leadership

Sales driven

Customer experience

Interiors knowledge

On-floor coaching

Job description

Nordic Knots is opening an LA flagship in West Hollywood and seeks an experienced Showroom Manager to run the showroom floor, lead a client-focused team and own operational excellence. You will recruit, onboard and train the LA team, instill a culture of outstanding client experience, and drive sales performance from day one.

The role requires a confident leader who can coach on the floor, manage client relationships, and oversee showroom operations and staffing in a high-end retail environment.