L3 Java Support Engineer

Turtle Trax S.A.; United States; Remote; USD 49,000 - 70,000; Full time

Benefits offered by this job

Remote work (Mexico)

Production support focus

Job summary

Turtle Trax S.A. is seeking an L3 Java Support Engineer to act as a technical authority for complex production issues in a 100% remote role based in Mexico.

The ideal candidate will have 7–10 years of hands-on Java development or advanced production support, deep knowledge of Java/J2EE, and experience with multi-server apps, databases, and SDLC compliant deployments. Join us to drive stability and fast incident resolution across teams.

Qualifications

• 7–10 years of hands-on Java development and/or advanced (L2+/L3) application support.
• Core Java/J2EE with Rest API, Servlet, JSP, JDBC, Hibernate, and Spring.
• Advanced experience with multi-server environments (Tomcat, JBoss, WebSphere, WebLogic).
• Advanced hands-on experience with Oracle, DB2, or Sybase.
• Unix scripting (Shell, Perl) at mid to advanced level.
• Experience with job schedulers (Autosys, Crontab) and IDEs (Eclipse, NetBeans).
• CI/CD and DevOps experience with Git, Jenkins, and related tools.
• Experience in a Support model (L2+/L3) and production tooling (Jira, ServiceNow).
• Experience deploying production code changes following SDLC processes.

Responsibilities

• Provide L3 production support and deep-dive troubleshooting for Java-based applications.
• Serve as a technical authority for complex production issues.
• Collaborate with cross-functional teams to ensure system stability and incident resolution.
• Participate in change management and SDLC-compliant deployments.

Skills

Java development

Rest API

J2EE

Unix scripting

App servers

Databases

CI/CD

DevOps tools

Jira/ServiceNow

Tools

Eclipse

NetBeans

Autosys

Crontab

Jenkins

Git

ServiceNow

Jira

Tomcat

WebSphere

WebLogic

Job description

L3 Java Support Engineer (Remote - Mexico)

Are you a seasoned Java expert who thrives on solving complex production challenges? We are looking for an L3 Java Support Engineer to join our team and serve as a key technical authority.

This role is perfect for a developer with strong L2+ experience ready to step up, or an L3 professional who enjoys deep-dive troubleshooting and ensuring system stability.

Key Requirements:

• Experience: 7-10 years of hands-on Java development and/or advanced (L2+/L3) application support.
• Core Java/J2EE: Advanced skills in Rest API, Servlet, JavaScript/HTML, JSP, JDBC, Struts, Hibernate, and Spring.
• App Servers: Advanced experience with multi-server environments (Tomcat, JBoss, WebSphere, Weblogic).
• Databases: Advanced hands-on experience with Oracle, DB2, or Sybase.
• Unix/Scripting: Mid to Advanced skills in Unix and scripting (Shell, Perl).
• Tools & Schedulers: Experience with job schedulers (Autosys, Crontab) and IDEs (Eclipse, NetBeans).
• CI/CD & DevOps: Mid to Advanced experience with Git, Jenkins, and other repo/deployable tools.
• Support & Processes: Solid experience in a Support model (L2+/L3) and production tooling (Jira, ServiceNow). Familiarity with Incident, Problem, and Change Management processes.
• Production Changes: Proven experience making and deploying code changes (Java, Unix, DB) in production environments following SDLC processes.

What We Offer:

• 100% Remote position (within Mexico).technology implementation for production.