L3 IT Support Engineer

GCS Recruitment; Michigan; Presencial; USD 34.000 - 55.000; Jornada completa

Descripción de la vacante

GCS Recruitment Specialists seeks an L3 IT Support Engineer to support critical infrastructure and hardware operations in a live, mission-critical environment. You’ll deploy hardware, troubleshoot connectivity issues, and assist with routine procedures across multiple facilities.

The role involves working onsite with Amazon site teams during peak periods and following documented SOPs. The candidate will perform Layer 1/2 troubleshooting, imaging, and deployment tasks, with experience in data

Formación

• Minimum 1 year hands-on technical experience in a data center, critical facility, field service, infrastructure, or live-site environment.
• Experience building, imaging, and deploying hardware at scale.
• Strong understanding of computer hardware and peripheral devices.
• Knowledge of Layer 1 and Layer 2 networking concepts.
• Experience with structured cabling, patch panels, and fiber optics.
• Working knowledge of Windows 11.
• Comfortable working within Linux command-line environments.

Responsabilidades

• Build, image, configure, and deploy hardware equipment across facilities.
• Provide support for devices, peripherals, and connectivity-related issues.
• Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
• Install and support fiber cabling, structured cabling, and rack-and-stack activities.
• Execute change management tasks and routine technical procedures following documented SOPs.
• Respond to technical incidents and emergent events within a live operational environment.
• Escalate issues appropriately when problems fall outside documented procedures.
• Manage and update tickets through enterprise ticketing systems.
• Support new team members and contribute to continuous improvement initiatives.

Conocimientos

Hardware deployment

Troubleshooting

Networking basics

Windows 11

Linux CLI

SOP adherence

Educación

CompTIA A+ certification

Herramientas

ServiceNow

Descripción del empleo

Job Title: L3 IT Support Engineer
Contract: 12+ Months Contract (Extension Potential)
Schedule: Must be flexible to work day shifts, front‑half nights, or back‑half nights

Job Description:

We are loking for L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities. This is a hands‑on technical role working in a live, mission‑critical environment, supporting hardware deployments, troubleshooting connectivity issues, executing technical procedures, and maintaining operational excellence across site infrastructure.

As part of a staff augmentation program, technicians will work alongside Amazon's existing site teams to provide onsite technical support during peak operational periods.

Key Responsibilities

• Build, image, configure, and deploy hardware equipment across facilities.
• Provide support for devices, peripherals, and connectivity‑related issues.
• Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
• Install and support fiber cabling, structured cabling, and rack‑and‑stack activities.
• Execute change management tasks and routine technical procedures following documented SOPs.
• Respond to technical incidents and emergent events within a live operational environment.
• Escalate issues appropriately when problems fall outside documented procedures.
• Manage and update tickets through enterprise ticketing systems.
• Support new team members and contribute to continuous improvement initiatives.

Required Qualifications

• Minimum 1 year of hands‑on technical experience in a data center, critical facility, field service, infrastructure, or live‑site environment.
• Experience building, imaging, and deploying hardware at scale.
• Strong understanding of computer hardware and peripheral devices.
• Knowledge of Layer 1 and Layer 2 networking concepts.
• Experience with structured cabling, patch panels, and fiber optics.
• Working knowledge of Windows 11.
• Comfortable working within Linux command‑line environments.
• Ability to follow documented processes and standard operating procedures.
• Strong troubleshooting and problem‑solving skills.

Preferred Qualifications

• Experience working in data centers or mission‑critical facilities.
• CompTIA A+ certification or equivalent practical experience.
• Experience using ServiceNow or other ticketing platforms.
• Familiarity with rack‑and‑stack deployments.
• Previous experience supporting large‑scale enterprise environments.

Shift Patterns

Candidates must be open to working any of the following schedules based on site allocation:

• Sunday to Wednesday | 2:30 PM - 12:00 AM
• Thursday to Sunday | 2:30 PM - 12:00 AM
• Monday to Friday | 9:00 AM - 5:00 PM