L3 IT Support Engineer

Gcs-Recruitment-Specialists; Griffin (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Amazon Griffin is seeking an L3 IT Support Engineer to maintain critical facilities, hardware deployments, and live-site operations. This hands-on role supports onsite teams during peak periods, troubleshoots connectivity, and applies documented procedures to keep systems running.

You will build, image, and deploy hardware, support fiber and structured cabling, manage tickets, and mentor new team members. The position requires 1 year in data centers or live-site environments and comfort with

Qualifications

• Minimum 1 year hands-on technical experience in a data center, critical facility, field service, infrastructure, or live-site environment.
• Experience building, imaging, and deploying hardware at scale.
• Strong understanding of computer hardware and peripheral devices.
• Knowledge of Layer 1 and Layer 2 networking concepts.
• Experience with structured cabling, patch panels, and fiber optics.
• Working knowledge of Windows 11.
• Comfortable working within Linux command-line environments.
• Ability to follow documented processes and standard operating procedures.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Build, image, configure, and deploy hardware across facilities.
• Provide support for devices, peripherals, and connectivity-related issues.
• Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
• Install and support fiber cabling, structured cabling, and rack-and-stack activities.
• Execute change management tasks and routine technical procedures following documented SOPs.
• Respond to technical incidents and emergent events within a live operational environment.
• Escalate issues appropriately when problems fall outside documented procedures.
• Manage and update tickets through enterprise ticketing systems.
• Support new team members and contribute to continuous improvement initiatives.

Skills

Hardware deployment

Layer 1/2 networking

Windows 11

Linux CLI

Troubleshooting

Tools

ServiceNow

Ticketing systems

Job description

Job Title: L3IT Support Engineer

Contract: 12+ Months Contract (Extension Potential)

Schedule: Must be flexible to work day shifts, front-half nights, or back-half nights

Job Description

We are loking for L3 IT Support Engineer to support critical infrastructure and hardware operations across multiple Operations facilities. This is a hands-on technical role working in a live, mission-critical environment, supporting hardware deployments, troubleshooting connectivity issues, executing technical procedures, and maintaining operational excellence across site infrastructure.

As part of a staff augmentation program, technicians will work alongside Amazon's existing site teams to provide onsite technical support during peak operational periods.

Key Responsibilities

• Build, image, configure, and deploy hardware equipment across facilities.
• Provide support for devices, peripherals, and connectivity-related issues.
• Perform Layer 1 and Layer 2 troubleshooting, including cabling, patching, and port diagnostics.
• Install and support fiber cabling, structured cabling, and rack-and-stack activities.
• Execute change management tasks and routine technical procedures following documented SOPs.
• Respond to technical incidents and emergent events within a live operational environment.
• Escalate issues appropriately when problems fall outside documented procedures.
• Manage and update tickets through enterprise ticketing systems.
• Support new team members and contribute to continuous improvement initiatives.

Required Qualifications

• Minimum 1 year of hands-on technical experience in a data center, critical facility, field service, infrastructure, or live-site environment.
• Experience building, imaging, and deploying hardware at scale.
• Strong understanding of computer hardware and peripheral devices.
• Knowledge of Layer 1 and Layer 2 networking concepts.
• Experience with structured cabling, patch panels, and fiber optics.
• Working knowledge of Windows 11.
• Comfortable working within Linux command-line environments.
• Ability to follow documented processes and standard operating procedures.
• Strong troubleshooting and problem-solving skills.

Preferred Qualifications

• Experience working in data centers or mission-critical facilities.
• CompTIA A+ certification or equivalent practical experience.
• Experience using ServiceNow or other ticketing platforms.
• Familiarity with rack-and-stack deployments.

Shift Patterns

• Sunday to Wednesday | 2:30 PM - 12:00 AM
• Thursday to Sunday | 2:30 PM - 12:00 AM
• Monday to Friday | 9:00 AM - 5:00 PM