L3 Data Center Technician

Tekgence Inc; Santa Clara (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Tekgence Inc. seeks an experienced Data Center Technician (L3) to support installation, maintenance, troubleshooting, and optimization of large-scale data center infrastructure for a WWT customer.

You will work across servers, GPUs, storage, networking, and supporting systems in a fast-paced, mission-critical environment. Ideal candidates bring 5+ years of data center experience, strong knowledge of x86 architectures, GPU-based systems, and enterprise networking, with hands-on cabling, PDUs, and

Qualifications

• 5+ years of experience supporting enterprise data center environments.
• Strong knowledge of x86 servers, GPUs, storage, and networking equipment.
• Experience with rack and stack deployments and structured cabling.
• Experience with server diagnostics and hardware repair.
• Experience with PDUs and remote management tools (iLO, iDRAC, IPMI, Redfish).
• Understanding of Layer 1 and basic Layer 2 networking concepts.
• Ability to read rack elevations, diagrams, and technical docs.
• Familiarity with Linux and basic CLI troubleshooting.
• Experience with ITSM ticketing systems (ServiceNow, Jira).
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Install, configure, troubleshoot, and decommission enterprise server, storage, and network hardware.
• Perform advanced rack and stack activities including cabling and power distribution.
• Diagnose and resolve hardware failures across servers, GPUs, storage, and networking.
• Execute firmware updates, BIOS changes, hardware replacements, and system validation.
• Support large-scale deployments, refreshes, migrations, and expansions.
• Perform root cause analysis and implement corrective actions.
• Monitor data center health and environmental conditions using DCIM tools.
• Follow change management and documentation standards.
• Collaborate with engineering, operations, facilities, and vendors to resolve issues.
• Mentor L1/L2 technicians with technical guidance and escalation support.
• Ensure safety, ESD, and security compliance; participate in on-call rotations.

Skills

5+ years data center experience

X86 server architecture

GPU-based systems

Storage platforms

Enterprise networking equipment

Rack and stack deployments

Structured copper and fiber cabling

Server diagnostics

Power distribution systems (PDUs)

Remote management tools

Networking basics (L1/L2)

Reading rack elevations/diagrams

Linux command-line troubleshooting

ITSM ticketing (ServiceNow/Jira)

Analytical and troubleshooting skills

Communication skills

Tools

iLO

iDRAC

IPMI

Redfish

Job description

Role Overview

We are seeking an experienced Data Center Technician (L3) to support the installation, maintenance, troubleshooting, and optimization of large-scale, high-performance data center infrastructure for a WWT customer. This role requires advanced technical expertise in server hardware, networking, cabling, and data center operations. The ideal candidate is a self-driven problem solver who can independently execute complex tasks, mentor junior technicians, and ensure operational excellence in a fast-paced, mission-critical environment.

Key Responsibilities

• Install, configure, troubleshoot, and decommission enterprise server, storage, and network hardware.
• Perform advanced rack and stack activities, including rail installation, structured cabling, power distribution, and hardware integration.
• Diagnose and resolve hardware failures involving servers, GPUs, storage systems, networking equipment, and supporting infrastructure.
• Execute firmware updates, BIOS configuration changes, hardware replacements, and system validation.
• Support large-scale hardware deployments, refreshes, migrations, and expansion projects.
• Perform root cause analysis on infrastructure issues and implement corrective actions.
• Monitor data center health, environmental conditions, and equipment status using DCIM and monitoring tools.
• Follow established operational procedures, change management processes, and documentation standards.
• Collaborate with engineering, operations, networking, facilities, logistics, and vendor teams to resolve complex technical issues.
• Mentor L1 and L2 technicians by providing technical guidance, training, and escalation support.
• Ensure compliance with safety standards, ESD procedures, security policies, and operational best practices.
• Participate in on-call rotations and support maintenance windows outside of standard business hours when required.

Required Qualifications

• 5+ years of experience supporting enterprise or hyperscale data center environments.
• Strong knowledge of x86 server architecture, GPU-based systems, storage platforms, and enterprise networking equipment.
• Experience with rack and stack deployments.
• Experience with structured copper and fiber cabling.
• Experience with server diagnostics and hardware repair.
• Experience with power distribution systems (PDUs).
• Experience with remote management tools (iLO, iDRAC, IPMI, Redfish).
• Understanding of Layer 1 and basic Layer 2 networking concepts.
• Experience reading rack elevations, network diagrams, cable matrices, and technical documentation.
• Familiarity with Linux operating systems and basic command-line troubleshooting.
• Experience using ticketing systems such as ServiceNow, Jira, or similar ITSM platforms.
• Strong analytical, troubleshooting, and organizational skills.
• Excellent written and verbal communication skills.