L2 Technician Data Center

Openkyber, LLC; Alaska; On-site; USD 55,000 - 85,000; Full time

Job summary

Openkyber, LLC is seeking a hands-on L2 Data Center Technician to support server and network infrastructure in a fast-paced data center environment. This onsite role requires strong troubleshooting skills and hardware expertise, with close collaboration to remote network and system administrators.

You will diagnose server hardware issues, coordinate part replacement and RMAs, perform firmware upgrades, configure IP addresses, and support cabling, inventory, and validation of connectivity with

Qualifications

• Data Center or enterprise IT infrastructure experience.
• Strong server hardware, cabling standards, and network components knowledge.
• Experience with firmware upgrades and hardware replacement.
• Ability to read wiring diagrams and follow SOPs.
• Strong troubleshooting and coordination skills.
• Comfortable working onsite in a physical infrastructure environment.

Responsibilities

• Diagnose and troubleshoot server hardware issues; identify root causes with support from remote network/sys admins
• Coordinate procurement of replacement parts, install components, and manage RMA/return shipments with vendors
• Perform server firmware upgrades to ensure systems run on approved versions
• Configure server IP addresses and default credentials per standard procedures
• Support network-related tasks including cable replacement/re-routing, optics replacement, and hardware upgrades
• Rack, stack, and cable servers/switches to enable remote configuration and validation
• Provide hands-on assistance for ad hoc server and switch requests
• Perform structured cabling as per approved wiring diagrams and validate connectivity with network teams
• Conduct physical inspections and inventory audits of servers, components, and consumables

Skills

Data Center experience

Server hardware

Troubleshooting

Onsite work

RMA coordination

Job description

Job Title: L2 Technician Data Center

Location: Reno, NV or Santa Clara, CA or Manassas, VA

Work Mode: Onsite (5 Days/Week)

We are seeking a hands-on L2 Data Center Technician to support server and network infrastructure operations in a fast-paced data center environment. This role requires strong troubleshooting skills, hardware expertise, and the ability to collaborate closely with remote network and system administrators.

Key Responsibilities

• Diagnose and troubleshoot server hardware issues; identify and isolate root causes with support from remote network/sys admins
• Coordinate procurement of replacement parts, install components, and manage RMA/return shipments with vendors
• Perform server firmware upgrades to ensure systems run on approved versions
• Configure server IP addresses and default credentials per standard procedures
• Support network-related tasks including cable replacement/re-routing, optics replacement, and hardware upgrades
• Rack, stack, and cable servers/switches to enable remote configuration and validation
• Provide hands-on assistance for ad hoc server and switch requests
• Perform structured cabling as per approved wiring diagrams and validate connectivity with network teams
• Conduct physical inspections and inventory audits of servers, components, and consumables

Required Skills & Experience

• Experience working in a Data Center or enterprise IT infrastructure environment
• Strong knowledge of server hardware, cabling standards, and network components
• Experience with firmware upgrades, hardware replacement, and RMA processes
• Ability to read and follow wiring diagrams and standard operating procedures
• Strong troubleshooting and coordination skills
• Comfortable working fully onsite in a physical infrastructure environment