L2 Network Engineer

Remote

San Francisco (CA)

Remote

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Medical insurance from day one (US)

Home office setup allowance

Internet allowance

Gym & wellness allowance

Regular team events

Mental health & counseling support

Certification reimbursement

Flexible work – home or office

Rewards & recognition

Holiday parties

Job summary

We are seeking a hands-on Network Engineer to join a growing engineering team, delivering network projects, customer support, troubleshooting, and continuous improvement across Cisco environments. You will work across customer environments of varying size, taking ownership of technical issues, support queues, project activities, customer communication, and documentation.

This role offers opportunities to expand capabilities in network automation, AI-assisted workflows, and emerging Cisco

Qualifications

3–5 years of experience in network engineering or network support roles.
Previous experience in an Australian MSP environment.
Strong networking knowledge across routing and switching, wireless, SD-WAN, and security technologies.
Hands-on experience with Cisco Meraki and Catalyst solutions.
Experience designing, implementing, configuring, and supporting network solutions across customer environments.
CCNA certification.
Demonstrated ability to work autonomously, take ownership of technical issues, and deliver solutions with minimal supervision.

Responsibilities

Deliver network and security projects across Cisco portfolio (Meraki, Catalyst).
Design, implement, and support routing, switching, wireless, SD-WAN, and security solutions.
Monitor support queues and manage incidents through to resolution.
Troubleshoot customer networks and provide BAU operational support.
Build and maintain trusted customer relationships with clear communication.
Collaborate with internal teams to improve documentation and troubleshooting guides.
Use AI tools to enhance workflows and contribute to automation initiatives.
Develop reusable troubleshooting and operational documentation for customers and internal teams.
Contribute to customer satisfaction, project delivery, and team capability uplift.

Skills

3-5 yrs exp

Australian MSP

Routing & Switching

Wi‑Fi / Wireless

SD-WAN

Security tech

Cisco Meraki

Cisco Catalyst

Network design

CCNA

Autonomous work

Job description

About the Role

We are seeking a hands-on Network Engineer to join a growing engineering team, delivering network projects, customer support, troubleshooting, and continuous improvement across modern Cisco environments.

You will work across customer environments of varying size and complexity, taking ownership of technical issues, support queues, project activities, customer communication, and documentation. The role provides strong opportunities to expand your capabilities across solution design, network automation, AI-assisted workflows, and emerging Cisco technologies.

Success in the role will be reflected through strong customer outcomes, effective ticket and project management, clear communication, independent ownership, and contributions to automation and operational improvements.

About the Client

You will be working with an established IT consultancy specialising in Cisco technologies and customer-focused network solutions. The organisation is committed to simplifying complex technology challenges, delivering high-quality service, and helping customers maximise the value of their technology investments.

Required Skills & Experience

3–5 years of experience in network engineering or network support roles.
Previous experience working within an Australian MSP environment.
Strong networking knowledge across routing and switching, wireless, SD-WAN, and security technologies.
Hands‑on experience with Cisco technologies, particularly Cisco Meraki and Catalyst solutions.
Experience designing, implementing, configuring, and supporting network solutions across customer environments.
CCNA certification.
Demonstrated ability to work autonomously, take ownership of technical issues, and deliver solutions with minimal supervision.

Nice to Have

CCNP certification or equivalent.
Cisco certifications such as DevNet Associate or other relevant certifications.
Experience with network automation technologies such as Python, Ansible, REST APIs, Terraform, or Git.
Exposure to AI tools and AI-assisted technical workflows.
Experience with voice networking technologies.
Familiarity with infrastructure‑as‑code concepts and automation‑first operational models.

Soft Skills

Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to customers and stakeholders.
Strong prioritisation and time‑management skills, with the ability to work autonomously in a remote environment.
Practical, problem‑solving mindset focused on delivering simple and effective solutions.
Comfortable operating in evolving environments with ambiguity and changing priorities.
Strong internal communication habits, with a proactive approach to asking questions and collaborating with the wider team.

Responsibilities

Deliver network and security projects across the Cisco portfolio, including Meraki and Catalyst environments.
Design, implement, and support routing and switching, wireless, SD-WAN, and security solutions.
Monitor support queues and manage incidents through to resolution.
Troubleshoot customer network environments and provide business‑as‑usual operational support.
Build and maintain trusted customer relationships through clear, professional communication.
Collaborate with internal teams to improve documentation, troubleshooting guides, and operational standards.
Use AI tools such as Claude, Copilot, and similar platforms to enhance day‑to‑day workflows.
Contribute to automation and AI initiatives, including API integrations, tooling, and workflow improvements.
Develop reusable troubleshooting and operational documentation for customers and internal teams.
Contribute to customer satisfaction, effective project delivery, operational improvements, automation initiatives, and broader team capability uplift.

How we take care of our team