Technical Delivery & Network Engineer (L2) - VoIP, Networking & MSP

Complete Ict Solutions; United States; Remote; USD 61,000 - 81,000; Full time

Benefits offered by this job

Full-time role

Exposure to networking, cloud comms

Structured onboarding

Ownership of projects

Job summary

Complete ICT Solutions is seeking a Level 2 Technical Engineer to own deployments from assessment to installation. You will work with Australian onsite technicians, carriers and customers to ensure professional project delivery and handover.

The role focuses on networking, VoIP, and Microsoft 365 administration, with remote coordination of Australian provisioning workflows. Strong English communication and independence are essential, along with Australian hours alignment.

Qualifications

• Minimum 4 years of hands-on networking, VoIP, MSP or equivalent technical experience.
• Strong Level 2 networking and fault-finding capability.
• Commercial VoIP/SIP or IP-PBX installation and support experience.
• Excellent spoken and written English; able to communicate with business customers.

Responsibilities

• Own deployments from assessment to installation and handover.
• Collaborate with Australian onsite technicians, carriers, suppliers and customers to deliver projects.
• Learn provisioning processes and support routine managed IT service requests.
• Configure, deploy and troubleshoot routers, switches, firewalls and wireless networks.
• Deploy and support 3CX IP-PBX platforms and SIP trunks.
• Coordinate remotely with Australian technicians during installation and troubleshooting.

Skills

Networking

VoIP

MS 365

Windows Admin

English Proficiency

Education

CCNA

Tools

Ruijie/Reyee networking equipment

3CX

Microsoft 365

Job description

Experience: 6+ years of relevant hands-on technical experience

Working Hours: Australian business hours (Melbourne time), including early morning hours in India.

• we are looking for an experienced Level 2 Technical Engineer who combines strong networking and VoIP expertise with the ability to independently manage technical installations and communicate directly with Australian customers.
• This is a hands‑on technical delivery role, not simply a helpdesk or provisioning coordination position.

The Role

• You will take technical ownership of customer deployments, from assessing requirements and preparing configurations through to successful installation, troubleshooting, testing and handover.
• You will work with Australian onsite technicians, telecommunications carriers, suppliers and customers to ensure projects are delivered accurately and professionally.
• The successful candidate will also learn our Australian provisioning processes and support routine managed IT service requests.

Key Responsibilities

Networking & Wi‑Fi

• - Configure, deploy and troubleshoot business routers, switches, firewalls and wireless networks.
• - Demonstrate strong practical knowledge of TCP/IP, VLANs, DHCP, DNS, NAT, VPNs, routing, PoE and network troubleshooting.
• - Deploy and manage business Wi‑Fi networks, including guest networks, wireless access points and network segmentation.
• - Work with Ruijie/Reyee networking equipment and cloud‑management platforms.
• - Assist with wireless bridge deployments, outdoor Wi‑Fi solutions and multi‑building network installations.
• - Diagnose connectivity, performance and network configuration issues.

VoIP & Business Phone Systems

• - Deploy, configure and support 3CX or comparable commercial IP‑PBX platforms.
• - Configure SIP trunks, extensions, call routing, queues, IVRs, voicemail and IP handsets.
• - Troubleshoot SIP registration, failed calls, one‑way audio, call quality and firewall‑related issues.
• - Configure and support Fanvil, Yealink or similar business handsets.
• - Support number‑porting migrations and verify incoming and outgoing services after cutover.
• - Assist with technical assessments of existing on‑premises phone systems.

Technical Delivery & Provisioning

• - Review customer requirements and verify network and installation readiness.
• - Validate hardware specifications, equipment quantities and technical scope before deployment.
• - Prepare configurations, technical instructions and installation documentation.
• - Coordinate remotely with Australian onsite technicians during installation and troubleshooting.
• - Learn and manage Complete ICTs internet, SIP and telecommunications provisioning workflows.
• - Identify installation risks, communicate blockers and prepare appropriate cutover and rollback arrangements.
• - Own assigned technical projects from preparation through to successful testing and technical handover.
• - Provide accurate activation and service details to the operations and billing teams.

Microsoft 365 & MSP Support

• - Provide Level 1 and Level 2 support for Microsoft 365, Exchange Online, Outlook, Teams, SharePoint and Windows environments.
• - Assist with user administration, licence allocation, shared mailboxes, MFA and common access issues.
• - Troubleshoot routine workstation, email, printer and connectivity problems.
• - Investigate basic service and endpoint backup alerts, escalating complex issues appropriately.
• - Maintain accurate service tickets and technical documentation.

Customer Communication

• - Communicate directly with Australian business customers via telephone, email and Microsoft Teams.
• - Explain technical problems and recommended solutions clearly to non‑technical users.
• - Provide proactive installation updates and manage customer expectations.
• - Coordinate confidently with Australian technicians, carriers and suppliers.
• - Take ownership of assigned technical issues until successful resolution.

Essential Requirements

• - Minimum 4 years of hands‑on networking, VoIP, MSP or equivalent technical experience.
• - Strong Level 2 networking and fault‑finding capability.
• - Practical experience deploying and troubleshooting business networking equipment.
• - Commercial VoIP/SIP or IP‑PBX installation and support experience.
• - Advanced Microsoft 365 and Windows administration knowledge.
• - Demonstrated experience handling technical deployments or service incidents independently.
• - Excellent spoken and written English.
• - Confidence communicating directly with business customers over the phone.
• - Strong organisational skills, technical documentation and attention to detail.
• - Ability to work independently and make sound technical decisions.
• - Availability to work hours aligned with Melbourne, Australia.

Strongly Preferred

• - Experience supporting Australian MSPs, IT providers or telecommunications customers.
• - Hands‑on 3CX configuration, deployment and troubleshooting.
• - Ruijie/Reyee networking and Ruijie Cloud administration.
• - Business Wi‑Fi and network infrastructure deployment experience.
• - Familiarity with Australian NBN connectivity, SIP providers and service migrations.
• - Relevant certifications such as CCNA, Ruijie or 3CX.

Additional Advantages

Experience with any of the following is beneficial but not mandatory:

• - LG iPECS, Avaya, NEC or Panasonic telephone systems.
• - Ubiquiti, MikroTik or other business networking platforms.
• - Dahua/Hikvision CCTV networking.
• - Microsoft Intune, Windows Server or advanced Microsoft 365 administration.

What We Are Looking For

• We are looking for a technically capable professional who can do more than follow instructions.
• You should be comfortable investigating a network fault, configuring a VoIP system, guiding an onsite installer and communicating the outcome directly to the customer.
• You should take pride in solving problems properly, maintaining accurate documentation and delivering reliable solutions.
• We value real‑world technical ability, accountability and customer communication over certifications alone.

What We Offer

• - Full‑time opportunity with a growing Australian ICT provider.
• - Direct exposure to networking, telecommunications, cloud communications and managed IT.
• - Opportunities to expand your knowledge across multiple technologies and vendors.
• - Structured onboarding into Australian telecommunications provisioning and internal delivery processes.
• - An opportunity to take ownership of projects and grow with the business.