L2 IT Support & Systems Technician – Escalations & Projects

Farmer Joe's; Cape Coral, Northern (FL, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Farmer Joe’s in Florida seeks a Level 2 IT Support - Systems Technician to bridge frontline helpdesk and IT leadership. You will own escalated issues, troubleshoot, and manage day‑to‑day IT operations, including printers, POS equipment, and user accounts.

Ideal candidates have a solid foundation in Windows, networking, virtualization, and hardware, with a willingness to learn and grow. This on‑site role offers hands-on responsibilities in a fast-paced environment.

Qualifications

• Willingness to grow and expand technical expertise.
• Basic computer experience.
• Computer Science desired.
• Point of Sales experience desired.
• Technical, logical thought process.
• Problem solving.
• Project ownership and integrity.
• An ability to stick to strict deadlines.
• An ability to prioritize tasks.
• The associates are frequently required to bend, twist, reach, push and pull.
• The associates must regularly lift or move objects up to 50lbs.
• The associates must be able to work with wide variety of fresh, dried and/or processed products, spices and processed substances without negative allergic consequences.
• Open availability, Mornings, nights, weekends, holidays.
• Be able to work in a loud environment.

Responsibilities

• Serve as the primary escalation point for the helpdesk, owning issues from initial investigation through resolution, documentation, and follow‑up.
• Troubleshoot recurring problems, identify root causes, and implement approved solutions that reduce repeat tickets.
• Help prioritize tickets based on business impact and urgency, meet service‑level targets, and keep users and IT leadership informed.
• Escalate issues requiring leadership decisions or specialist support with a clear summary of the problem, business impact, troubleshooting completed and recommended next steps.
• Assist with Level 1 support when needed to maintain service during busy periods or staffing gaps.
• Install, configure, maintain, and replace computers, printers, scanners, scales, POS equipment, and other technology used throughout the business.
• Support POS operations, including item maintenance, configuration changes, and coordination with vendors.
• Administer user accounts, access permissions, and employee onboarding and offboarding following established approval and security procedures.
• Support Microsoft services, endpoint management, networking, and virtualized infrastructure.
• Perform approved updates, maintenance, and system checks, documenting changes and following established change procedures.
• Own assigned IT projects and improvements, communicating progress, risks, and blockers.

Skills

Willingness to grow

Basic computer experience

Problem solving

Project ownership

Education

Computer Science desired

Tools

POS hardware familiarity

Job description

Farmer Joe’s in Florida seeks a Level 2 IT Support - Systems Technician to bridge frontline helpdesk and IT leadership. You will own escalated issues, troubleshoot, and manage day‑to‑day IT operations, including printers, POS equipment, and user accounts.

Ideal candidates have a solid foundation in Windows, networking, virtualization, and hardware, with a willingness to learn and grow. This on‑site role offers hands-on responsibilities in a fast-paced environment.