L2 Desktop Support Pro: Troubleshooting & Deployments

Wipro Technologies; Plano (TX); On-site; USD 38,000 - 84,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Technologies in Plano, TX is seeking an experienced Desktop Support professional to deliver end-user services, troubleshoot issues, and coordinate with other teams to resolve requests. You will monitor queues, escalate when needed, and maintain a high level of customer satisfaction while adhering to group practices.

Responsibilities include IMAC hardware deployments, deskside support, software installations, and 1st/2nd line Help Desk activities.

Qualifications

• The role requires expertise in Desktop Support and handling end-user IT requests.
• Experience in coordinating with other groups to resolve issues.
• Must have 1-3 years of relevant experience.

Responsibilities

• Provide 1st/2nd level Help Desk support and resolve end-user issues.
• Perform IMAC hardware deployments, including installs, moves, adds, changes.
• Install/support/upgrade software and address network-related problems.
• Maintain and update knowledge base and data repositories.
• Achieve target ticket volumes and resolution levels while ensuring customer satisfaction.

Skills

End User Desktop Services

Customer service

Communication skills

Self-starter

Teamwork

Tools

Remedy

Office 365

Windows 10/11

Job description

Wipro Technologies in Plano, TX is seeking an experienced Desktop Support professional to deliver end-user services, troubleshoot issues, and coordinate with other teams to resolve requests. You will monitor queues, escalate when needed, and maintain a high level of customer satisfaction while adhering to group practices.

Responsibilities include IMAC hardware deployments, deskside support, software installations, and 1st/2nd line Help Desk activities.