Field Services Engineer - Desktop & Hardware Support

Wipro; Battle Creek (MI); On-site; USD 38,000 - 84,000; Full time

Job summary

Wipro in the United States is seeking a Field Services Engineer to deliver IT infrastructure field support across hardware, software, and OS issues. You will engage with customers at multiple levels, manage urgent tasks, and uphold security and warranty guidelines.

The role emphasizes hands-on hardware troubleshooting, OS installation, and basic networking with a focus on timely delivery and customer satisfaction. 1–3 years of relevant experience is expected.

Qualifications

• Experience providing IT Infrastructure field support including hardware, software, OS troubleshooting with warranty/compliance considerations.
• Solid customer management and communication skills.
• Ability to interact with customers at different levels and meet deadlines.

Responsibilities

• Provide IT infrastructure field support and troubleshoot hardware, software, and OS issues.
• Interact with customers at various organizational levels and manage expectations.
• Ensure issues are resolved without impacting hardware warranty or security compliance.
• Install and troubleshoot hardware, LAN/WAN basics, and conference room A/V setups.
• Assist with mobile device management and basic network concepts.

Skills

Communication skills

Customer interaction

Self-driven

Deadline-oriented

Passionate about work

Education

Associate’s Degree in Electronics

Tools

ServiceNow

Remedy

AirWatch

XenMobile

MobileIron

Job description

Wipro in the United States is seeking a Field Services Engineer to deliver IT infrastructure field support across hardware, software, and OS issues. You will engage with customers at multiple levels, manage urgent tasks, and uphold security and warranty guidelines.

The role emphasizes hands-on hardware troubleshooting, OS installation, and basic networking with a focus on timely delivery and customer satisfaction. 1–3 years of relevant experience is expected.