L2 Deskside Support Technician (1149818)

The Judge Group; Princeton (IN); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job Training

Job summary

The Judge Group is seeking an L2 Deskside Support Technician in Princeton, IN. You will provide expert Windows and Mac OS troubleshooting, image computers, manage iOS devices, and handle printer/networking issues in a fast-paced, onsite environment.

Responsibilities include using Intune, ServiceNow, Nexthink, SCCM/Citrix, and VPN/AD for secure access. Strong hardware skills, OEM experience, and customer focus are required.

Qualifications

• 5-7 years IT support experience.
• Strong hardware/software troubleshooting with OEMs.
• Experience with Zebra printers/scanners, Nexthink and remote tools (LogMeIn).
• Knowledge of SCCM, Citrix, and workspace management platforms.

Responsibilities

• Provide L2 deskside support for Windows and Mac OS environments.
• Support iPhones/iPads and Apple devices.
• Image computers via PXE or USB (offline media) and manage deployments.
• Configure Intune for device management and use ServiceNow for ticketing.
• Troubleshoot hardware issues with OEMs (printers, computers, phones) and support Zebra devices.
• Assist with VPN, Active Directory, and remote access tools like LogMeIn.
• Utilize Nexthink for end-user analytics and monitor workspace services.
• Work with SCCM, Citrix and data-center infrastructure components.
• Maintain TCP/IP networking knowledge and data center cabling/ rack operations.

Skills

Windows Mac OS troubleshooting

iOS devices setup

Imaging computers (PXE/USB)

Intune device management

ServiceNow

Printer & devices troubleshooting

Zebra printers/scanners

Zscaler VPN/AD

Remote desktop tools

Nexthink end-user analytics

SCCM/Citrix/workspace platforms

TCP/IP networking

Data center equipment handling

Tools

LogMeIn

ServiceNow

Nexthink

SCCM

Citrix

Intune

Zscaler VPN

Job description

Location: Princeton, IN

Salary: $20.00 USD Hourly - $21.00 USD Hourly

Description: Our client is currently seeking a L2 Deskside Support Technician

This Job Will Have The Following Responsibilities

• Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
• Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
• Expertise in imaging computers via PXE or USB (offline media)
• Familiarity with Intune for device management
• Proficiency with ServiceNow ticketing system
• Troubleshooting hardware issues with OEMs (printers, computers, phones)
• Zebra printer and scanner support
• Experience with Zscaler firewall, VPN, and Active Directory
• Remote desktop support tools (LogMeIn)
• Nexthink for end-user analytics
• Knowledge of SCCM, Citrix, and similar platforms for workspace services
• Understanding of TCP/IP networking, domains, and server-client operations
• Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)
• Familiarity with backup operations and tape management

Qualifications & Requirements

• 5-7 years of IT support experience
• Strong skills in hardware/software troubleshooting with OEMs
• Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
• Knowledge of SCCM, Citrix, and workspace management platforms
• Certifications like CompTIA A+, MCP/MCSE, or OEM certs are a plus, not mandatory
• Professional communication, punctuality, and customer-focused mindset

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.

Contact: [e-mail]