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Odeko seeks a passionate Customer Support Representative to enhance customer experience for their Northeast Region clientele. This remote role, with a schedule from Sunday to Thursday, emphasizes strong communication skills and problem-solving abilities, with compensation ranging from $52,000 to $60,000 annually. Join a diverse and innovative team committed to supporting small businesses through technology.
Odeko is on a mission to champion your neighborhood cafes, coffee shops, and other establishments through technology. Whether we’re saving small business owners hours every week with our tech-based operating platform, reducing CO2 emissions by consolidating deliveries, or developing a user experience that makes every new customer feel like a regular, Odeko supports our small business partners from open to close. Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.
The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.
Odeko is seeking motivated individuals to join our customer support team! The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Odeko community. You must have excellent communication skills, and a strong sense of empathy.
Key responsibilities:
Qualifications:
Remote position, East Coast timezone preferred. Schedule will be Sunday - Thursday. Sundays 9am-5pm EST, Monday - Thursday 10am-6pm EST.
Position is an L1 with compensation between $52,000 - $60,000
What you’ll love about Odeko:Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.