L2 Technical Support Consultant (Jefferson City)

SupportYourApp; Jefferson City (MO); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an L2 Technical Support Consultant, where you'll thrive in a multicultural environment while working fully remotely. This role offers the chance to provide exceptional technical support, resolve complex inquiries, and build lasting relationships with customers. You'll work closely with a dynamic team, utilizing your expertise in tech support and bug resolution. With a strong emphasis on personal growth and a supportive management team, this position is perfect for those looking to advance their careers while enjoying a flexible schedule and a healthy work-life balance. Don't miss this opportunity to unlock your potential!

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management interested in your growth

Greenhouse conditions for self-development

Qualifications

• Prior experience in L2 tech support or desktop support is essential.
• Strong familiarity with CRMs and ticketing systems is required.

Responsibilities

• Provide exceptional technical support via emails and resolve L2 Support tickets.
• Identify and work with Bug Tickets, escalating to the correct department.

Skills

English communication skills

L2 tech support experience

Bug Resolving skill set

Interpersonal skills

Curiosity in mental health

Education

Degree in computer science or information technology

Tools

Zendesk

Jira

Job description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our L2 Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Provide exceptional technical support via emails
• Resolve support inquiries of various difficulties: L1 Support tickets, as well as resolve L2 Support tickets
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Identify and work with Bug Tickets, including escalating to the correct department while also working with the developers
• Gather required technical information to ensure the resolution of complex cases
• Build positive and long-lasting relationships with customers
• Maintain working knowledge of our client’s products and services
• Work with seniors to identify trends and collaborate to find solutions to problematic areas

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in L2 tech support, desktop support, or a similar role
• Bug Resolving skill set
• Strong familiarity with CRMs and ticketing/support systems (preferably Zendesk)
• Experience working with Jira
• Curiosity/interest in the mental health and wellbeing realm
• Excellent interpersonal skills

Will be a great plus:

• Degree in computer science or information technology

Benefits and Perks:

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.