L1/L2 System Administrator in Tempe, AZ

Virtual Service Operations; Tempe (AZ); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Ongoing learning and development opportunities

Wide variety of health benefits

Retirement benefits

Job summary

Virtual Service Operations is seeking a System Engineer in Tempe, AZ, to deliver comprehensive L1/L2 technical support for clients. This role entails on-site presence twice a week, managing server infrastructure and ensuring system performance across environments.

Ideal candidates have 2+ years of experience in system administration, expertise in Windows Server and Linux, and strong technical communication skills. We offer various employee benefits and opportunities for professional growth.

Qualifications

• 2+ years of experience in system administration or L1/L2 technical support.
• Hands-on experience with Windows Server environments and Active Directory.
• Working knowledge of Linux system administration.

Responsibilities

• Provide comprehensive L1/L2 technical support for a premier client.
• Manage server infrastructure and troubleshoot technical issues.
• Ensure optimal system performance across Windows and Linux environments.

Skills

Windows Server administration

Linux system administration

Network troubleshooting

Virtualization support

Backup and recovery operations

IT Service Management

Advanced desktop support

Technical communication skills

Tools

VMware vSphere

Hyper-V

SCCM

Job description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Opportunity

Virtual Service Operations is searching for a System Engineer to join our team and provide comprehensive L1/L2 technical support for one of our premier clients, including regular on-site support in Tempe, AZ. As a System Engineer, you will play a critical role in maintaining enterprise infrastructure, supporting both Windows and Linux environments, and ensuring optimal system performance across the organization. You will manage server infrastructure, troubleshoot complex technical issues, and provide advanced desktop support while maintaining security protocols and system documentation.

This role requires on-site presence twice a week to support end-users and infrastructure, with additional remote support responsibilities. A successful System Engineer delivers exceptional technical expertise with professionalism and strong communication skills.

Systems Administration

• Windows Server administration (2016/2019/2022) including Active Directory management
• Linux system administration (RHEL, Ubuntu, CentOS) including shell scripting and system maintenance
• Server hardware troubleshooting and maintenance
• Network troubleshooting (TCP/IP, DNS, DHCP, VLAN configuration)
• Virtualization platform support (VMware vSphere, Hyper‑V)
• Backup and recovery operations using enterprise backup solutions
• Patch management and security compliance monitoring
• Performance monitoring and system optimization
• IT Service Management (ITSM) ticket resolution and escalation procedures

Desktop and Infrastructure Support

• Advanced workstation software break‑fix support for Windows and Linux clients
• IMAC operations (Install, Move, Add, Change) for enterprise environments
• System imaging and deployment using automated tools (SCCM, WDS, or similar)
• Asset lifecycle management and inventory control
• Enterprise printer and peripheral support including network printer management
• Client Center (Tech Bar) technical support
• Hardware diagnostics and replacement procedures
• Network connectivity troubleshooting and cable management

Qualifications

Required:

• 2+ years of experience in system administration or L1/L2 technical support
• Hands‑on experience with Windows Server environments and Active Directory
• Working knowledge of Linux system administration and command‑line operations
• Experience with virtualization technologies (VMware, Hyper‑V)
• Understanding in network troubleshooting and TCP/IP fundamentals
• Experience with IT ticketing systems and ITSM processes
• Knowledge of enterprise backup and recovery procedures
• Understanding of change management and incident management frameworks
• Strong documentation and technical communication skills

Preferred Qualifications

• CompTIA A+, Network+, or Security+ certification
• Microsoft certifications (MCSA, MCSE, or Azure fundamentals)
• Linux certifications (CompTIA Linux+, RHCSA)
• Experience with PowerShell and Bash scripting
• Familiarity with cloud platforms (AWS, Azure, or hybrid environments)
• ITIL Foundation certification
• Experience with monitoring tools (Nagios, PRTG, SolarWinds)
• Knowledge of configuration management tools (Ansible, Puppet, Chef)
• Expertise in enterprise inventory control systems
• RingCentral CX/EX administration experience

Requirements

• Must be within driving distance of Tempe, Arizona, and willing to work onsite when needed
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be able to lift up to 50 lbs for server and equipment handling
• Must be able to stand or walk for extended periods in data center environments
• Must be able to work in server rooms and confined spaces including under‑floor cable management
• Ability to work occasional evenings or weekends for maintenance windows
• Valid driver's license and reliable transportation

What we offer you

As part of the VSO company, you will be part of a virtue‑centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more!