L1 IT Helpdesk

Elevance Systems Inc; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Elevance Systems Inc in Cupertino, CA, is seeking a dedicated L1 IT Support Engineer to join our healthcare-focused managed services team. You will provide first-level technical assistance to users, diagnose common hardware, software, and network issues, and guide them through resolution steps.

You'll create and manage tickets using ServiceNow, ensuring timely updates and proper escalation when needed. The role offers exposure to Windows, Outlook, printers, and network environments within a

Qualifications

• Provide first-level technical support to users.
• Troubleshoot hardware, software, and network issues.
• Resolve Windows, Outlook, printer, and internet problems.
• Create and manage tickets using ServiceNow.

Job description

• Provide first-level technical support to users.
• Troubleshoot hardware, software, and network issues.
• Resolve Windows, Outlook, printer, and internet problems.
• Create and manage tickets using ServiceNow.

Skills highlighted with ‘‘ are preferred keyskills

Elevance Systems is a healthcare-focused IT managed services consulting firm in Cupertino, CA, with service offices across North America and in India. We specialize in providing best-in-class, transformative business process management services.

Global Sourcing, Strategic Sourcing, and Supply Ch...

rated by Senior Service Desk Analyst in New Delhi

L1 Technical Support Engineer in R4 Solutions Inc typically earns between