L&I Industrial Insurance Underwriter 1

State of Washington Dept. of Labor & Industries; Tumwater (WA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The State of Washington Department of Labor & Industries invites applications for an Industrial Insurance Underwriter in Tumwater. You will manage employer accounts, update policy information, process premium reports, and determine refunds while interpreting laws and regulations.

We seek candidates with an associate or bachelor’s degree in related fields or 4 years of relevant experience plus 1 year of customer service. Telework options may be available, with training in-office.

Qualifications

• Associate degree with a field involving tax liabilities, insurance benefits, risk classification, accounting or related analysis plus two years of customer service experience.
• Bachelor’s degree in a related field satisfies the requirement.
• Alternatively, 4 years of related experience with 1 year of customer service.
• This experience must include one year of customer service.

Responsibilities

• Underwrite Industrial Insurance workers’ compensation policies under WA RCW and WAC guidance.
• Administer services to about 60 risk classifications across industries.
• Analyze records to ensure accurate underwriting and current information.
• Adjudicate coverage and communicate with customers as liaison for multiple programs.
• Audit reporting to ensure premiums are calculated and paid by rating classifications.
• Support continuous improvement and customer service goals.

Skills

Customer service

Communication

Analytical

Education

Associate degree in related field (tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis)

Bachelor’s degree in related field

4 years of related experience (plus 1 year of customer service)

Tools

MS Word

Excel

PowerPoint

Job description

Our Mission:Keep Washington Safe and Working!

Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

PLEASE NOTE: This announcement represents multiple opportunities.

Job Highlights

Start your career at L&I! Enter into the Industrial Insurance Underwriter career path which gives you the opportunity for advancement.

The job of an Industrial Insurance Underwriter is complex. We are seeking candidates who are passionate about providing exceptional customer service. You will work with employers providing assistance and education over the phone, answering customer questions and functioning as a liaison between several L&I program areas, staff and clients. You will manage employer industrial insurance accounts by updating policy information, processing correspondence and quarterly premium reports, correcting errors and deficiencies, updating risk classifications, calculating and adjusting rates, and making final determinations regarding refunds. You will interpret laws and regulations, provide policy and procedural clarification, and correct unresolved or recurring problems. This position is deadline driven and your ability to be present for work daily will be instrumental in your success.

Why Work for us:

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company, providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

Some of what you’ll do:

• Underwrite Industrial Insurance workers’ compensation policies as governed by Title 51 of the Revised Code of Washington (RCW) and Washington Administrative Code Chapters (WAC) 296-17 and 296-17A.

• Administer services to approximately 60 risk classification representing multiple industries.
• Analyze and research internal and interagency records to ensure that industrial insurance policies are underwritten correctly and that the department has the most current information.
• Research and adjust agency reporting records using the Agency’s Employer Accounting System Enhancements (EASE) program.
• Adjudicate industrial insurance claim coverage according to RCW 51.12.
• Serve as Department liaison and Industrial Insurance account expert when communicating with a broad customer base.
• Audit amended reporting records to ensure premiums are calculated and paid upon rating classifications.
• And much more!

REQUIRED:

• An associate degree with a field or focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related field, and two years’ customer service experience.

OR

• A bachelor’s degree with a field of focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related fields.

OR

• 4 years of experience in with a field or focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related field and 1 year of customer service.

*Note: Additional qualifying experience may substitute year for year, for the required education. This experience must include one year of customer service.

• Using personal computers, including hardware and software such as MS Word, EXCEL, PowerPoint and other programs to produce timely and accurate work products that fully satisfy the demands of the assignment.

Required Equity Competencies:

• The ability to take action to learn and grow.

• The ability to take action to meet the needs of others.

DESIRED:

• Knowledge of basic principles of underwriting, insurance, auditing and accounting, in-depth knowledge of laws and regulation relating to industrial insurance, wage and employment practices, department operations, and ever-changing industries and policies.
• Excellent verbal and written communication, workload management, attention to detail, mathematical reasoning and analytical skills.

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers.

Telework is dependent upon business needs and supervisor approval. While in training, the incumbent in this position may be required to work in the office. Once the training period has successfully been completed, a flexible/hybrid schedule may be considered.

The assigned duty station for this position is Tumwater, Washington.

Background Check Notice

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented bytheWashington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

Did You Know?

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s [e-mail].

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.