L&I Industrial Insurance Underwriter 1

State of Washington; Tumwater (WA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Telework options

Flexible work schedules

Generous retirement package

Job summary

State of Washington’s Department of Labor & Industries invites applications for an Industrial Insurance Underwriter in Tumwater, WA. You will underwrite workers’ compensation policies, update policy information, analyze risk classifications, and communicate with employers and staff to resolve issues.

The role emphasizes customer service, regulatory interpretation, and accuracy, with telework options and flexible schedules.

Qualifications

• Associate degree with a field involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related field, plus two years’ customer service experience.
• Bachelor’s degree with a field involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related field.
• Four years of experience in a related field with one year of customer service; additional qualifying experience may substitute for education.

Responsibilities

• Underwrite Industrial Insurance workers’ compensation policies as governed by RCW and WAC.
• Administer services to ~60 risk classifications across industries.
• Analyze and research internal records to ensure accurate underwriting.
• Research and adjust agency reporting using EASE program.
• Adjudicate claim coverage according to RCW 51.12.
• Serve as Department liaison with a broad customer base.
• Audit amended reporting records to ensure premiums are calculated and paid per classifications.

Skills

Customer service

Communication

Analytical thinking

Mathematical reasoning

Attention to detail

Education

Associate degree in related field

Bachelor’s degree in related field

4+ years experience in related field with 1 year customer service

Job description

Our Mission:

Keep Washington Safe and Working!

Our Values:

Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

PLEASE NOTE: This announcement represents multiple opportunities.

Job Highlights

Start your career at L&I! Enter into the Industrial Insurance Underwriter career path which gives you the opportunity for advancement.

The job of an Industrial Insurance Underwriter is complex. We are seeking candidates who are passionate about providing exceptional customer service. You will work with employers providing assistance and education over the phone, answering customer questions and functioning as a liaison between several L&I program areas, staff and clients. You will manage employer industrial insurance accounts by updating policy information, processing correspondence and quarterly premium reports, correcting errors and deficiencies, updating risk classifications, calculating and adjusting rates, and making final determinations regarding refunds. You will interpret laws and regulations, provide policy and procedural clarification, and correct unresolved or recurring problems. This position is deadline driven and your ability to be present for work daily will be instrumental in your success.

Why Work for us:

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company, providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

Some of what you’ll do:

• Underwrite Industrial Insurance workers’ compensation policies as governed by Title 51 of the Revised Code of Washington (RCW) and Washington Administrative Code Chapters (WAC) 296-17 and 296-17A.
• Administer services to approximately 60 risk classification representing multiple industries.
• Analyze and research internal and interagency records to ensure that industrial insurance policies are underwritten correctly and that the department has the most current information.
• Research and adjust agency reporting records using the Agency’s Employer Accounting System Enhancements (EASE) program.
• Adjudicate industrial insurance claim coverage according to RCW 51.12.
• Serve as Department liaison and Industrial Insurance account expert when communicating with a broad customer base.
• Audit amended reporting records to ensure premiums are calculated and paid upon rating classifications.
• And much more!

REQUIRED:

• An associate degree with a field or focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related field, and two years’ customer service experience.
• A bachelor’s degree with a field of focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related fields.
• 4 years of experience in with a field or focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related field and 1 year of customer service.

*Note: Additional qualifying experience may substitute year for year, for the required education. This experience must include one year of customer service.

Required Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

DESIRED:

• Knowledge of basic principles of underwriting, insurance, auditing and accounting, in-depth knowledge of laws and regulation relating to industrial insurance, wage and employment practices, department operations, and ever-changing industries and policies.
• Excellent verbal and written communication, workload management, attention to detail, mathematical reasoning and analytical skills.

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

Telework is dependent upon business needs and supervisor approval. While in training, the incumbent in this position may be required to work in the office. Once the training period has successfully been completed, a flexible/hybrid schedule may be considered.

The assigned duty station for this position is Tumwater, Washington.

Background Check Notice:

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented bytheWashington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

Did You Know?

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to your application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s [e-mail].

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact the [e-mail].