L&I Industrial Insurance Underwriter 1
State of Washington
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Benefits offered by this job
Job summary
State of Washington, Department of Labor & Industries (L&I) seeks an Industrial Insurance Underwriter to support employers with education and service by phone, update policy details, and manage premium reports. You will interpret laws, clarify procedures and determine refunds as needed, working in a deadline-driven environment.
The role covers liaison duties, rating adjustments, and cross-program collaboration within L&I. Telework and flexible/hybrid schedules may be considered.
Qualifications
- Associate degree with a field involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related field, and two years’ customer service experience.
- Bachelor’s degree with a field involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related fields.
- 4 years of experience in a related field with one year of customer service; additional qualifying experience may substitute for education; proficiency with MS Word, Excel, PowerPoint.
Responsibilities
- Underwrite Industrial Insurance workers’ compensation policies as governed by RCW and WAC chapters.
- Administer services to approximately 60 risk classifications across industries.
- Analyze and research records to ensure proper underwriting and current information.
- Research and adjust agency reporting using the Agency’s EASE program.
- Adjudicate industrial insurance claim coverage per RCW 51.12.
- Serve as department liaison and Industrial Insurance account expert with customers.
- Audit amended reporting records to ensure premiums are calculated and paid.
- Work schedule includes telework options and possible hybrid arrangement.
Skills
Education
Tools
Job description
- American Industrial Hygiene Association (AIHA)
Keep Washington Safe and Working!
Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
Start your career at L&I! Enter into the Industrial Insurance Underwriter career path which gives you the opportunity for advancement.
The job of an Industrial Insurance Underwriter is complex. We are seeking candidates who are passionate about providing exceptional customer service. You will work with employers providing assistance and education over the phone, answering customer questions and functioning as a liaison between several L&I program areas, staff and clients. You will manage employer industrial insurance accounts by updating policy information, processing correspondence and quarterly premium reports, correcting errors and deficiencies, updating risk classifications, calculating and adjusting rates, and making final determinations regarding refunds. You will interpret laws and regulations, provide policy and procedural clarification, and correct unresolved or recurring problems. This position is deadline driven and your ability to be present for work daily will be instrumental in your success.
The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company, providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices.
Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.
- Underwrite Industrial Insurance workers’ compensation policies as governed by Title 51 of the Revised Code of Washington (RCW) and Washington Administrative Code Chapters (WAC) 296-17 and 296-17A.
- Administer services to approximately 60 risk classification representing multiple industries.
- Analyze and research internal and interagency records to ensure that industrial insurance policies are underwritten correctly and that the department has the most current information.
- Research and adjust agency reporting records using the Agency’s Employer Accounting System Enhancements (EASE) program.
- Adjudicate industrial insurance claim coverage according to RCW 51.12.
- Serve as Department liaison and Industrial Insurance account expert when communicating with a broad customer base.
- Audit amended reporting records to ensure premiums are calculated and paid upon rating classifications.
- And much more!
- An associate degree with a field or focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related field, and two years’ customer service experience.
- A bachelor’s degree with a field of focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related fields.
- 4 years of experience in with a field or focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping, research, statistical or management analysis or related field and 1 year of customer service.
- Note: Additional qualifying experience may substitute year for year, for the required education. This experience must include one year of customer service.
- Using personal computers, including hardware and software such as MS Word, EXCEL, PowerPoint and other programs to produce timely and accurate work products that fully satisfy the demands of the assignment.
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
- Knowledge of basic principles of underwriting, insurance, auditing and accounting, in-depth knowledge of laws and regulation relating to industrial insurance, wage and employment practices, department operations, and ever-changing industries and policies.
- Excellent verbal and written communication, workload management, attention to detail, mathematical reasoning and analytical skills.
To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.
Telework is dependent upon business needs and supervisor approval. While in training, the incumbent in this position may be required to work in the office. Once the training period has successfully been completed, a flexible/hybrid schedule may be considered.
The assigned duty station for this position is Tumwater, Washington.
Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
- For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
- This position is represented by the Washington Federation of State Employees (WFSE).
- Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
- Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.
In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers.
Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.
L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials, and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions regarding this job posting, program, or the agency, please contact the HRBTU@lni.wa.gov.
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria
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