L&I Bilingual Spanish Program Support Supervisor 2
State of Washington
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Avantages offerts par ce poste
Résumé du poste
Washington State Department of Labor & Industries (L&I) seeks a dedicated leader to supervise a Bilingual Translation Unit in Tumwater, WA. You will guide a six-person team translating essential agency materials and supporting Spanish-speaking customers across Washington.
You’ll drive language equity in public service, ensure timely, culturally appropriate communication, and may coverage in the manager’s absence. This in-office role emphasizes LEP access and customer service excellence.
Qualifications
- High school graduation or equivalent.
- Three years of applicable experience in the program specialty or equivalent education/experience.
- Demonstrated supervision, communication, multitasking, and problem-solving skills.
Responsabilités
- Lead and mentor a team of six bilingual staff, ensuring high-quality service and translation accuracy.
- Oversee daily operations, assign translation tasks, review work for quality assurance, and coach staff.
- Analyze workflows and improve call routing, translation templates, and customer support strategies.
- Translate or oversee translations of crucial documents including legal orders, forms, medical terms, and public materials.
- Serve as liaison with Spanish-speaking customers, ensuring understanding of rights and services in English and Spanish.
- Act as acting Customer Service Manager when needed to meet the agency’s mission.
- Lead compliance efforts tied to federal language access agreements for LEP customers.
Connaissances
Formation
Outils
Description du poste
- American Industrial Hygiene Association (AIHA)
Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability
- When hired as bilingual, our top applicant will be required to pass an assessment of your ability to write and speak Spanish fluently. We do not use translating software. Employees with bilingual responsibilities receive a 5% increase in pay.
Make a difference every day. Help keep Washington safe and working.
Are you a bilingual Spanish/English professional with a passion for leadership, customer service, and language access? Do you thrive in a fast-paced environment where your decisions directly impact lives? If so, the Washington State Department of Labor & Industries (L&I) wants to hear from you!
We’re looking for a dedicated and experienced leader to supervise our Bilingual Translation Unit at our Tumwater headquarters. In this role, you’ll lead a team of six highly skilled bilingual Spanish staff members who are responsible for translating crucial agency materials and supporting Spanish-speaking customers across Washington.
This role is a great opportunity to lead language equity in public service. You'll be the driving force behind clear, timely, and culturally appropriate communication for workers, employers, and health care providers across the state. You’ll also provide coverage in the manager’s absence.
This position is an in-office position in our Tumwater, WA (HQ) location.
Some Of What You’ll Do
- Lead & Inspire: Plan, guide, and mentor a team of six bilingual staff, ensuring high-quality service and translation accuracy.
- Supervise With Impact: Oversee daily operations, assign translation tasks, review work for quality assurance, and help develop staff through coaching and training.
- Improve Processes: Analyze workflows and improve call routing systems, translation templates, and customer support strategies.
- Support Statewide Communication: Translate or oversee translations of crucial documents, including legal orders, forms, medical terms, and public materials.
- Serve as a Liaison: Communicate directly with Spanish-speaking customers, ensuring they understand their rights, services, and responsibilities in both English and Spanish.
- Step In As Needed: Serve as acting Customer Service Manager when necessary, leading teams to meet the agency’s mission.
- Uphold Equity: Lead compliance efforts tied to federal language access agreements, ensuring that Limited English Proficient (LEP) customers receive equal access to services.
- High school graduation or equivalent
- AND
- Three years of applicable experience in the program specialty OR equivalent education/experience.
- This could include demonstrated skill in supervision, communication, multitasking, and problem solving.
- Supervision, coaching, and performance management
- Advanced Spanish translation and interpretation
- Effective conflict resolution and customer service
- Time and workload management in a fast-paced environment
- Professional communication – both written and verbal
- Attention to detail and strong decision-making skills
- Proven ability to read, write, and communicate fluently in both Spanish and English
- In addition to the base salary, the selected incumbent will receive 5% assignment pay for bilingual duties.
- To be considered for this position you will need to pass a verbal and/or written bilingual Spanish exam.
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
- One year of experience as a supervisor.
- Experience assisting customers in both English and Spanish regarding complaints or problems, will substitute year for year, for education.
- One year of experience in call center operations.
State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.
At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.
For this position, telework is not permitted. The assigned duty station for this position is Tumwater, Washington.
Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.
- For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
- This position is represented by the Washington Federation of State Employees (WFSE).
- Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
- The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
- Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
- Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment.
Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.
In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.
Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.
L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.
The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.
If you have any questions regarding this job posting, program, or the agency, please contact Haleigh Missildine (she/her/hers).
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full-time employees accrue vacation leave at the rates specified in WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part‑time employees accrue vacation leave hours in accordance with WAC 357‑31‑165(1) or the applicable collective bargaining agreement (CBA) on a pro‑rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357‑58-175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357‑31‑165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
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