KYC Program Lead: AI-Driven Compliance & Onboarding

Meta; Menlo Park (CA); On-site; USD 94,000 - 139,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta seeks a Program Manager to lead Know Your Customer (KYC) compliance initiatives within its payments and financial services ecosystem. You will ensure customer due diligence, identity verification, and onboarding controls meet regulatory requirements and internal standards.

You will partner with Legal, Engineering, Product, and Operations to identify gaps, drive improvements, and scale KYC processes as Meta's financial products grow, delivering auditable evidence and robust reporting to

Qualifications

• 3+ years of experience in compliance program management, regulatory operations, or a related function.
• Experience managing cross-functional projects involving both technical and non-technical stakeholders.
• Experience translating regulatory or policy requirements into operational procedures, controls, or technical specifications.
• Experience with KYC, customer onboarding, due diligence, identity verification, risk, or compliance frameworks and their operational implementation.
• Experience designing and operating model monitoring, testing, or attestation frameworks and producing audit- or regulator-ready evidence.

Responsibilities

• Manage and support the execution of KYC program initiatives, including customer due diligence, enhanced due diligence, and identity verification workflows across Meta's payments and financial services products.
• Monitor KYC program health by tracking key performance indicators, identifying control gaps, and escalating risks or issues to appropriate stakeholders.
• Partner with Engineering, Product, Legal, and Operations teams to design and implement scalable KYC controls and onboarding processes that meet regulatory requirements.
• Translate regulatory requirements and internal policy standards into clear operational procedures and technical specifications for cross-functional partners.
• Drive process improvements and operational enhancements that increase the efficiency, accuracy, and scalability of KYC workflows.
• Develop and maintain program documentation including policies, procedures, process maps, and control inventories relevant to KYC and customer due diligence obligations.
• Support regulatory examinations, internal audits, and compliance reviews by preparing documentation, responding to inquiries, and tracking remediation efforts.
• Collaborate with data and analytics partners to build reporting and monitoring capabilities that provide visibility into KYC program performance and risk exposure.
• Communicate program status, risks, and outcomes clearly to stakeholders across compliance, legal, and business functions, including periodic updates to leadership.

Skills

Compliance program management

Regulatory operations

Cross-functional projects

KYC onboarding

Data analysis (SQL)

Tools

Identity verification platforms

Onboarding tooling

Job description

Meta seeks a Program Manager to lead Know Your Customer (KYC) compliance initiatives within its payments and financial services ecosystem. You will ensure customer due diligence, identity verification, and onboarding controls meet regulatory requirements and internal standards.

You will partner with Legal, Engineering, Product, and Operations to identify gaps, drive improvements, and scale KYC processes as Meta's financial products grow, delivering auditable evidence and robust reporting to