KYC Operations Profile Maintenance Manager

Jobtailor; Town of Florida (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

Jobtailor in New York seeks an experienced KYC Operations Manager to lead a high-performing team and provide regulatory guidance for TD KYC program domains. You will oversee client due diligence reviews and ensure audit-ready outputs while driving process improvements.

This role requires strong leadership, strategic planning, and collaboration with Compliance, Legal, Audit, and Risk teams to manage regulatory examinations and escalations effectively.

Qualifications

• Undergraduate Degree or equivalent professional work experience.
• 3+ years of direct management experience in financial services or similar fields including KYC/AML.
• At least 1 year of management experience and experience in a KYC operations unit.
• Ability to manage KYC operations, client due diligence, AML program activities, regulatory examinations, audits.

Responsibilities

• Lead and develop a team of KYC professionals providing oversight and expert regulatory guidance.
• Oversee timely client due diligence reviews using a risk-based approach.
• Hire talent, set goals, develop staff, manage performance and compensation decisions.
• Manage production teams in line with policies and procedures.
• Ensure work products are audit/regulator ready and high quality.
• Lead complex, cross-functional projects with senior management.
• Develop proactive strategies for regulatory and compliance issues related to KYC Operations.
• Act as liaison with Compliance, Legal, Audit, Risk and other stakeholders.

Skills

KYC Operations

Regulatory Compliance

Team Leadership

Client Due Diligence

Process Improvement

Education

Bachelor's degree in a relevant field

Job description

• Lead and develop a team of KYC professionals providing oversight and expert regulatory guidance for specialized TD KYC program domains
• Oversee timely execution of client due diligence reviews using a risk-based approach aligned with policy and regulatory requirements
• Hire talent, set goals, develop staff, manage performance and compensation decisions, promote teamwork, and handle disciplinary actions
• Manage production teams in line with policies, standards, procedures, and job aids
• Ensure work products are fit for purpose and audit/regulator ready
• Suggest and implement process improvements to increase efficiency, accuracy, and quality
• Lead complex, confidential, high-visibility, special, and cross-functional projects with senior management
• Manage KYC Ops professionals, providing guidance, coaching, development, oversight, and control
• Develop proactive strategies and programs for regulatory and compliance issues relating to KYC Operations
• Act as liaison and subject matter expert with Compliance, Legal, Audit, Risk, external groups, and other stakeholders
• Lead and develop KYC Ops frameworks, methodologies, and procedures in coordination with management and TD’s AML Program
• Participate in and manage regulatory examinations and internal/external audits
• Manage team production through metrics and data to meet service-level agreements while maintaining high-quality work
• Assign workflow to analysts, provide governance and support, and address or elevate issues to senior management
• Identify and manage risks, protect organizational interests, and resolve escalated high-risk issues
• Maintain compliance with internal and external requirements, policies, codes of conduct, and risk appetite
• Integrate new systems and upgrades into operations
• Manage day-to-day operations and update functional procedures and processes
• Develop strategic and long-term plans, business plans, and resource optimization initiatives
• Build a high-performing, diverse, and cohesive team through recruitment, coaching, feedback, recognition, and performance management
• Monitor and communicate strategy and program effectiveness to senior management

Requirements

• Undergraduate Degree or equivalent professional work experience
• 3+ years of direct management experience in financial services or similar industries, including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners
• Or 6+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML
• At least 1 year of management experience
• Experience working in a KYC operations unit
• Experience working with line of business contacts
• Deep knowledge and understanding of businesses/technology and organizational practices/disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business
• Ability to manage KYC operations, client due diligence, AML program activities, regulatory examinations, audits, procedures, metrics, and escalations
• Ability to operate standard office equipment and perform sedentary work
• Ability to read, write, and comprehend instructions
• Ability to perform basic arithmetic
• Occasional domestic travel; no international travel

Core Competencies

Demonstrates expertise in KYC Operations, regulatory compliance, and team leadership, with a focus on developing high-performing teams and managing client due diligence processes. Proficient in overseeing audits, implementing process improvements, and managing risks within financial services.

Highest-signal resume keywords

• KYC Operations Management
• Regulatory Compliance
• Team Leadership
• Client Due Diligence
• Process Improvement

Hard Skills

• KYC Operations
• Client Due Diligence
• AML Program Activities
• Regulatory Examinations
• Audits
• Metrics Management
• Risk Management
• Process Development
• Performance Management
• Data Analysis

Soft Skills

• Team Building
• Coaching
• Communication
• Problem Solving
• Leadership

Industry Keywords

• Financial Services
• Fraud
• Anti-Money Laundering
• Sanctions Screening
• Compliance
• Risk Appetite
• Market Trends
• Organizational Practices
• Information Fluency
• Investigative Research