KYC Operations Manager, Officer

State Street Corp; Quincy (MA); On-site; USD 65,000 - 114,000; Full time

Benefits offered by this job

401K match

Comprehensive benefits

Paid time off

Employee assistance program

Job summary

State Street is seeking a KYC Operations Manager to support onboarding and ongoing reviews to comply with AML policies. The KYC team conducts CIP, CDD and EDD services for global clients and performs data collection and risk assessments.

You will manage a team of KYC specialists, oversee workload, recruit and develop staff, and drive process improvements while maintaining strong stakeholder relationships and KPI oversight.

Qualifications

• Advanced knowledge of anti-money laundering / know-your-customer regulations and processes.
• Experience leading, coaching and developing staff.
• Experience in AML / KYC client onboarding / periodic reviews or compliance function (4 years+).
• Knowledge of company procedures and requirements is a plus.

Responsibilities

• Lead a team of KYC specialists delivering CIP/CDD/EDD services to stakeholders.
• Monitor workload, set priorities, ensure timely deliverables.
• Recruit and onboard new team members.
• Escalate AML concerns and promote speaking up and listening up values.
• Facilitate AML awareness training and improve deliverables quality.
• Support ad hoc and strategic AML projects as needed.
• Ensure timeliness and accuracy of know your customer due diligence.
• Maintain knowledge of current AML risks and participate in AML training.

Skills

AML/KYC knowledge

Leadership

Stakeholder collaboration

Risk awareness

Job description

Who we are looking for

The KYC Operations team primary role is to support Business Units in the timely and accurate delivery of the end to end AML / KYC process for onboarding new customers / accounts, completion of periodic reviews and event driven reviews of existing customers / accounts to comply with State Street's AML Policy and Standards.

The team provide Customer Identification Program (CIP), Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) services to State Street’s Business Units globally.

The KYC Team is tasked with collecting and analysing client data, documents and publicly available information on State Streets’ new and existing clients, including the screening of entity names against various sanctions lists and performing the Customer Anti-Money Laundering risk assessment.

Within quality assurance tasks KYC Team aim to minimise regulatory, monetary and reputational risk by ensuring accuracy and completeness of KYC records through a 4 eyed quality assurance process.

What you will be responsible for

• Responsible for a team of KYC Specialists in the timely and accurate delivery of CIP / CDD / EDD services to stakeholders
• Monitor and manage the team workload, setting up priorities to ensure deliverables are met
• Recruitment of team members
• Encourage the team to follow the speak up, listen up values - including timely escalation of AML concerns, suspicious activity or any corporate policy breaches.
• Assist in facilitating AML awareness training sessions across the team to continue to enhance the quality of deliverables
• Support ad hoc and/ or strategic projects as required
• Demonstrate commitment to AML risk excellence through the timely and accurate completion of the firm’s “know your customer” due diligence requirements, including for periodic / event driven reviews and in respect of expected v actual transaction activity review
• Maintain role-specific knowledge of the current anti-money laundering and financial crime risks and issues through completion of the annual AML Academy, and any other financial crime training deemed applicable to the role
• Building and maintaining good relationships with stakeholders and SLOD representatives
• Oversight of team quality and productivity
• KPI management and oversight

What we value

• Demonstrated ability to; supervise other staff and to participate in the process to ensure work is completed accurately and on time, engage with senior staff across multiple locations
• Excellent interpersonal, organizational and administrative skills
• Good Microsoft Excel and Word skills

Education & Preferred Qualifications

• Advanced knowledge of anti-money laundering / know-your-customer regulations and processes
• Knowledge of State Street procedures and requirements would be an advantage
• Experience in AML / KYC client on boarding / periodic reviews or compliance function (4 years+)
• Experience of leading, coaching and developing staff

Salary Range:

$65,000 - $113,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short-term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

End Date

November 30, 2026