KYC Customer Operations Supervisor - Full Time

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Sportsbook & Casino in Las Vegas, NV is seeking a Customer Operations Supervisor for the KYC Team. You will process new customer applications, handle accounts, perform adjustments, and protect PII while supporting sportsbooks and management.

This role requires attention to detail and the ability to work in a fast-paced environment. Responsibilities include generating statements, updating customer data, processing KYC docs, Onfido submissions, and Nevada paper applications.

Qualifications

• 1+ years of customer support experience.
• 1+ years in a fast-paced environment.
• Experience handling private/sensitive customer data.
• Must be able to type 35 words per minute.
• Ability to multi-task and work varied shifts.
• Proficient in Microsoft Office including Outlook, Word & Excel.
• Able to work independently with minimal supervision.
• Strong decision-making and interpersonal communication.

Responsibilities

• Generate win/loss statements for customers.
• Generate deposit/withdrawal statements for customers.
• Update customer mobile account addresses/phone numbers/emails.
• Update documentation on file such as driver’s licenses.
• Processing KYC documentation.
• Selfie Sign-Ups.
• Onfido Submissions.
• Ontario Reviews.
• Nevada Paper Applications.
• Perform account adjustments.
• Respond to Support emails in a timely manner.
• Responsible for organization of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
• Other duties as required.

Skills

Customer support

Fast-paced environment

Handling sensitive data

Typing speed

Multitasking

Independent work

Decision making

Communication

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Job Description

Caesars Sportsbook, America’s leading sports book provider is adding a Customer Operations Supervisor to our KYC Team at our office in Las Vegas, NV. Reporting to the KYC Manager; you are key to processing new customer applications, handling customer accounts, making account adjustments, handle and securing sensitive customer data (PII), and supporting our sportsbooks and management team. This is an exciting opportunity to join the world’s leading sports betting company.

Responsibilities

• Generate win/loss statements for customers
• Generate deposit/withdrawal statements for customers
• Updating customer mobile account addresses/phone numbers/emails
• Update documentation on file such as driver’s licenses
• Processing KYC documentation
• Selfie Sign-Ups
• Onfido Submissions
• Ontario Reviews
• Nevada Paper Applications
• Perform account adjustments
• Respond to Support emails in a timely manner
• Responsible for organization of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
• Other duties as required

Qualifications

• 1 + years Customer Support experience
• 1+ years of experience working in a fast-paced environment
• 1+ years of experience dealing with private/sensitive customer data
• Ability to type 35 words per minute
• Ability to multi-task
• Work varied shifts, including nights, weekends, and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities

Additional Requirements

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull or push 25lbs
• Must be able to type for extended periods of time
• Must be able to write for extended periods of time

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.