Customer Support Admin Full Time (William Hill LV)

Caesars Sportsbook & Casino; Las Vegas (NV); On-site; USD 34,000 - 42,000; Full time

Job summary

Caesars Digital in Las Vegas is hiring Customer Support Admins to assist brick-and-mortar sportsbook staff, manage customer accounts, and support kiosk operations. You will work under the Customer Support Manager, handling account requests and ensuring timely responses in a fast-paced gaming environment.

The role requires 1+ years in customer support, strong typing skills, and the ability to multitask across tasks.

Qualifications

• 1+ years Customer Support experience.
• Type at least 35 words per minute.
• Able to multi-task and manage high-volume workloads.
• Shift flexibility including nights, weekends and holidays.
• Proficient with Microsoft Outlook, Word and Excel.
• Work independently with minimal supervision.
• Strong interpersonal and decision-making skills.
• Ability to handle stressful periods and prioritize tasks.

Responsibilities

• Process and manage Customer Rewards Accounts.
• Open and approve new accounts for the Mobile Betting App.
• Update and maintain Customer Accounts.
• Generate win/loss statements for customers.
• Research lost ticket claims for customers.
• Process contest applications.
• Send replacement rewards cards to customers.
• Research sportsbook cash discrepancies.
• Apply approved promotional rewards to accounts.
• Monitor self-betting kiosks for underage or banned patrons.
• Report kiosks issues and request maintenance.
• Handle Admin Support emails in a timely manner.
• Organize and file documents for scanning.
• Comply with gaming statutes and department policies.
• Maintain document retention by removing applications per compliance.

Skills

Customer Support

Typing 35 wpm

Multi-tasking

MS Office (Outlook, Word, Excel)

Independent worker

Decision making

Communication skills

Stress management

Prioritization

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Job Description

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in‑class service for all our customers.

Job Description

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in‑class service for all our customers. BE HOLD! We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager; you will be assisting our brick and mortar sportsbook employees, handling customer account requests, providing assistance to our betting kiosk operations and supporting our management team. This is an exciting opportunity to join the world’s leading sports betting company.

Responsibilities

• Processing Player Rewards Accounts
• Processing and Approving new accounts for our Mobile Betting App
• Update Customer Accounts
• Generate win/loss statements for customers
• Researching lost ticket claims for customers
• Process contest applications
• Sending replacement rewards cards to customers
• Researching Sports book cash discrepancies
• Applying approved promotional rewards to customer accounts
• Monitoring self-betting kiosk for underage individuals and banned patrons
• Monitoring self-betting kiosk for issues. Requesting maintenance when required
• Process Admin Support emails in a timely manner
• Responsible for organization and filing of documents to be scanned.
• Work in accordance with department policy & procedures to comply with gaming statutes and regulations.
• Document retention – removing account applications as per compliance

Qualifications

• 1 + years Customer Support experience
• Ability to type 35 words per minute
• Ability to Multi-task
• Work varied shifts, including nights, weekends and holidays
• Good working knowledge of Microsoft Office including Outlook, Word & Excel
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Ability to work through high volume and stressful time periods.
• Good interpersonal communication skills
• Strong problem-solving skills
• Ability to handle a diverse range of activities and effectively prioritize responsibilities

Additional Requirements

• Must be able to sit for extended periods of time
• Must be able to lift, carry, pull or push 25lbs
• Must be able to type for extended periods of time
• Must be able to talk on the phone for extended periods of time
• Must be able to write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position will be exposed to sounds at 69 decibels
• Regular attendance in the office
• This position may be exposed to a smoke-filled environment

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard.

As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.

We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.

From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire?

Explore our open roles and discover how you can help shape the future of gaming.

Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.