Kubernetes & Argo Technical Support Engineer (AMER West)

Akuity

Salt Lake City (UT)

On-site

USD 70,000 - 100,000

Full time

6 days ago

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Job summary

Akuity, a company behind Argo open-source tooling, is seeking a Technical Support Engineer in Salt Lake City. You will deliver outstanding support to both open-source users and enterprise customers, troubleshoot issues, and improve documentation while building scalable support processes.

Candidates should have 2+ years in a customer-facing role, hands-on Kubernetes and Argo CD experience, and a solid understanding of CI/CD or GitOps.

Qualifications

2+ years of experience in a customer-facing support role.
Experience configuring and troubleshooting Kubernetes infrastructure.
Hands-on experience with Argo CD in a professional setting.
Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts.
A passion for working directly with users and the ability to communicate context clearly and thoughtfully.
Enthusiasm for being a primary point of contact for both open-source and enterprise customers.
A proactive, strategic mindset, anticipating issues and designing scalable solutions.
Strong systems thinking skills and the drive to identify root causes.

Responsibilities

Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone.
Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings.
Troubleshoot, diagnose, and resolve customer issues promptly and accurately.
Recognize common support patterns and elevate issues to engineering when appropriate.
Help build and iterate on our support playbook, processes, and systems.
Contribute to improving Akuity’s documentation to enhance the customer experience.