Knowledge Platform Migration Program Lead (Hybrid)

Cybersearch, LTD.; San Antonio (TX); Hybrid; USD 90,000 - 130,000; Part time

Job summary

Cybersearch, LTD. is seeking a Program Manager - Knowledge Management Platform Migration to lead a hybrid 6-month contract focused on migrating knowledge platforms such as eGain and integrating with IT and business teams.

The role involves governance, reporting, and portfolio-level oversight across multiple initiatives. You will coordinate with senior leaders, manage project artifacts, and ensure timely, high-quality delivery while bridging business and IT for strategic initiatives and change

Qualifications

• 7–10 years of project or program management across different types of projects.
• Experience leading a large system migration, implementation, or enterprise rollout.
• Experience with eGain, AEM, or another knowledge base or content management platform (ServiceNow KM, Salesforce Knowledge, SharePoint).
• Proficiency with Jira, Confluence, Excel, and Word.

Responsibilities

• Lead the eGain migration (roughly 50% or more of your time).
• Build and manage the detailed project plan from the existing WBS and governance structure.
• Support the steering committee with materials, status, risks, and decisions.
• Coordinate across Knowledge Management, IT, and vendor partners.
• Partner with the change management workstream lead, providing guidance, templates, and standards.
• Manage two to three smaller projects at various stages, from analysis through delivery and closeout.
• Help shape and launch new initiatives as they're identified.
• Lead meetings and working sessions.
• Own project artifacts: plans, risk logs, issue and decision logs, change documents.
• Make sure risks have owners and mitigation plans, and follow through on them.
• Identify resource gaps and escalation them for resolution.
• Bridge business and IT: build relationships with stakeholders, IT, and vendors.
• Translate business outcomes into clear requirements and plans, and translate technical status back into business terms.
• Maintain Jira for portfolio reporting: keep Jira hierarchy intact, link goals to initiatives, epics, and stories; Produce reporting at portfolio and project level.

Skills

Project management

Stakeholder management

Change management

Cross-functional leadership

Tools

Jira

Confluence

Excel

Word

eGain

AEM

SharePoint

Smartsheet

Job description

Cybersearch, LTD. is seeking a Program Manager - Knowledge Management Platform Migration to lead a hybrid 6-month contract focused on migrating knowledge platforms such as eGain and integrating with IT and business teams.

The role involves governance, reporting, and portfolio-level oversight across multiple initiatives. You will coordinate with senior leaders, manage project artifacts, and ensure timely, high-quality delivery while bridging business and IT for strategic initiatives and change