Knowledge Manager, Government Ops & Process Improvement

The Holston Group Inc; Columbia (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

The Holston Group, Inc. is seeking a Knowledge Manager to support a federal client by developing, maintaining, and improving organizational knowledge, processes, governance, and personnel information.

The role involves documenting Front Office SOPs, supporting personnel services, analyzing metrics, and leading directorate-wide initiatives to improve information flow. This position requires TS/SCI clearance, close collaboration with senior leaders, and guiding change-management initiatives to

Qualifications

• Minimum of 5 years in operational analytics, document generation, and governance in a command setting.
• Proven experience generating and analyzing personnel metrics for a federal entity.
• Experience identifying bottlenecks, conducting workflow analyses, and driving improvements.
• Proven ability to draft, review, and manage SOPs and governance documentation.
• Experience coordinating complex, directorate-wide projects using knowledge-management tools.
• Experience drafting technical correspondence and supporting change management efforts.
• Background in data analysis and metrics tied to organizational performance.

Responsibilities

• Generate, update, and manage lifecycle of Front Office SOPs, governance frameworks, and policies.
• Document business processes across divisions and maintain current process records.
• Identify bottlenecks, perform workflow analyses, and implement efficiency improvements.
• Create, analyze, and present personnel metrics for leadership decision-making.
• Lead directorate-wide special projects from initiation to delivery using KM tools.
• Serve as liaison between the client Front Office and divisions to support communications.
• Coordinate personnel actions as a personnel services specialist and track actions.
• Draft, review, and coordinate technical correspondence and command-level docs.
• Use knowledge-management tools to organize information and track directives.
• Provide Front Office support and operational analytics in a command environment.

Skills

Operational analytics

Document generation

Workflow analysis

SOP governance

Metrics reporting

Stakeholder liaison

Change management

Communication

Data analysis

TS/SCI clearance

Education

Bachelor's degree

Lean Six Sigma Green Belt or higher

Project Management Professional (PMP)

Agile/Scrum certifications

Job description

The Holston Group, Inc. is seeking a Knowledge Manager to support a federal client by developing, maintaining, and improving organizational knowledge, processes, governance, and personnel information.

The role involves documenting Front Office SOPs, supporting personnel services, analyzing metrics, and leading directorate-wide initiatives to improve information flow. This position requires TS/SCI clearance, close collaboration with senior leaders, and guiding change-management initiatives to