Knowledge Manager

The Holston Group Inc; Columbia (MD); On-site; USD 90,000 - 130,000; Full time

Job summary

The Holston Group, Inc. is seeking a Knowledge Manager to support a federal client by developing, maintaining, and improving organizational knowledge, processes, governance, and personnel information.

The role involves documenting Front Office SOPs, supporting personnel services, analyzing metrics, and leading directorate-wide initiatives to improve information flow. This position requires TS/SCI clearance, close collaboration with senior leaders, and guiding change-management initiatives to

Qualifications

• Minimum of 5 years in operational analytics, document generation, and governance in a command setting.
• Proven experience generating and analyzing personnel metrics for a federal entity.
• Experience identifying bottlenecks, conducting workflow analyses, and driving improvements.
• Proven ability to draft, review, and manage SOPs and governance documentation.
• Experience coordinating complex, directorate-wide projects using knowledge-management tools.
• Experience drafting technical correspondence and supporting change management efforts.
• Background in data analysis and metrics tied to organizational performance.

Responsibilities

• Generate, update, and manage lifecycle of Front Office SOPs, governance frameworks, and policies.
• Document business processes across divisions and maintain current process records.
• Identify bottlenecks, perform workflow analyses, and implement efficiency improvements.
• Create, analyze, and present personnel metrics for leadership decision-making.
• Lead directorate-wide special projects from initiation to delivery using KM tools.
• Serve as liaison between the client Front Office and divisions to support communications.
• Coordinate personnel actions as a personnel services specialist and track actions.
• Draft, review, and coordinate technical correspondence and command-level docs.
• Use knowledge-management tools to organize information and track directives.
• Provide Front Office support and operational analytics in a command environment.

Skills

Operational analytics

Document generation

Workflow analysis

SOP governance

Metrics reporting

Stakeholder liaison

Change management

Communication

Data analysis

TS/SCI clearance

Education

Bachelor's degree

Lean Six Sigma Green Belt or higher

Project Management Professional (PMP)

Agile/Scrum certifications

Job description

Company Description

The Holston Group (HG) Inc. is SBA 8(a) Certified, Economically Disadvantage Woman Owned Small Business (EDWOSB) with over 15 years of extensive experience in program management, business process engineering, acquisition, financial operations, and cyber capabilities. We are experts at building trusting and long-lasting partnerships, recruiting highly qualified personnel capable of providing quality deliverables and meeting deadlines across several competencies. HG understands customer challenges and maintains close working relationships with our customers to quickly understand their needs while delivering optimal solutions.

Job Description:

The Knowledge Manager will support our government client by developing, maintaining, and improving organizational knowledge, business processes, governance documentation, and personnel-related information. The position will help document our government client division processes, maintain Front Office standard operating procedures (SOPs), support personnel services, analyze operational and personnel metrics, and lead special projects designed to improve efficiency and information flow across the directorate.

Duties and Responsibilities

• Generate, update, maintain, and manage the lifecycle of our government client Front Office SOPs, governance frameworks, organizational policies, and related documentation.
• Document business processes across our government client divisions and maintain accurate, current process and knowledge-management records.
• Identify operational bottlenecks, conduct workflow analysis, and develop and implement process improvements to increase organizational efficiency.
• Generate, maintain, analyze, and present personnel metrics for a federal organization to support leadership awareness and decision-making.
• Initiate and conduct complex, directorate-wide special projects from initiation through delivery and assist in developing solutions to organizational challenges.
• Serve as a primary liaison between the client Front Office and the client divisions, supporting stakeholder communication, coordination, and change-management activities.
• Serve as a personnel services specialist, including compiling, submitting, and tracking personnel actions.
• Draft, review, and coordinate technical correspondence and other command-level documentation.
• Use approved knowledge-management and tracking tools to organize information, track actions, and support timely completion of directorate requirements.
• Provide document generation, document review, operational analytics, and related Front Office support in a command environment.

Qualifications

• Minimum of 5 years of experience in operational analytics, document generation, and document review in a command environment.
• Minimum of 5 years of experience generating, maintaining, and analyzing personnel metrics for a federal entity.
• Minimum of 5 years of experience identifying operational bottlenecks, conducting workflow analysis, and implementing methodologies to improve efficiency.
• Minimum of 5 years of experience drafting, reviewing, implementing, and managing the lifecycle of SOPs, governance frameworks, and organizational policies.
• Minimum of 5 years of experience in document generation and review.
• Experience leading complex, directorate-wide special projects from initiation through delivery using knowledge-management and tracking tools.
• Experience authoring technical correspondence and analyzing and producing process improvements.
• Background in data analysis and metrics.
• Proven ability to serve as a connector between executive leadership and subordinate divisions, manage stakeholder communications, and support change management.
• Experience compiling, submitting, and tracking personnel actions.

Education and Certification Qualifications

• Bachelor's degree. An additional 6 years of experience may be substituted in lieu of a bachelor's degree.
• Lean Six Sigma certification (Green Belt or higher), Project Management Professional (PMP), or Agile/Scrum certifications.

Security Clearance Requirements

• Candidate must possess a current Top Secret/Sensitive Compartmented Information (TS//SCI) level clearance with CI polygraph.

Additional Information

The Holston Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. US Citizenship is required as a result of the parameters set for the Federal Government contract.