Knowledge Manager

General Dynamics Information Technology; United States; On-site; USD 85,000 - 109,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Educational Assistance

Internal mobility opportunities

Job summary

General Dynamics Information Technology seeks an Ops Knowledge Manager to support critical government and defense projects. You will manage KM activities, curate content, and refine metadata for USSTRATCOM’s IT infrastructure, including SharePoint on NIPRNet/SIPRNet.

You’ll collaborate with stakeholders to implement KM policies and drive process improvements. The role requires a TS/SCI eligible clearance, ITIL 4 Foundation, and 3+ years of related experience, based at Offutt AFB, NE.

Qualifications

• 3+ years of related experience
• Active Top Secret clearance (must currently possess)
• Experience administering SharePoint (NIPRNet/SIPRNet) with site collections, permissions, workflows, and content types
• Knowledge of RMF, DISA STIGs, secure data handling requirements

Responsibilities

• Oversee knowledge management (KM) services to deliver, operate, and maintain KM capabilities for processes, procedures, and tools.
• Develop and manage knowledge content used by the infrastructure operations section.
• Manage, refine, and mature USSTRATCOM's metadata ontology and integration.
• Assess KM program, identify gaps, and recommend changes.
• Implement staff training on KM principles and practices.
• Coordinate with stakeholders for development, publishment and implementation of KM policies and procedures.
• Design, manage, and perform administrative functions for USSTRATCOM's SharePoint on NIPRNet and SIPRNet; support collaboration tools.
• Develop, integrate, and maintain best practices for collaboration portals.
• Make recommendations for processes and integration of tools that improve automation, collaboration, or data and knowledge processes.

Skills

DISA STIG

Knowledge Management

Microsoft SharePoint

Education

ITIL 4 Foundation

Tools

SharePoint administration

Job description

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

DISA STIG, Knowledge Management, Microsoft SharePoint

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as an Ops Knowledge Manager for a career where your growth is just as important as the mission you support.

MEANINGFUL WORK AND PERSONAL IMPACT:

As an Ops Knowledge Manager, the work you’ll do at GDIT will be impactful to the mission of USSTRATCOM. USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environment.

You will play a crucial role in providing support in the following areas:

• Oversee knowledge management (KM) services to deliver, operate, and maintain all KM capabilities for processes, procedures, and tools to create, receive, validate, maintain, catalog, store, update, and retrieve organizational information.
• Develop and manage knowledge content used by the infrastructure operations section.
• Manage, refine, and mature USSTRATCOM's metadata ontology and integration.
• Assess KM program, identify gaps, and recommend changes.
• Implement staff training on KM principles and practices.
• Coordinate with all stakeholders for the development, publishment and implementation of KM policies and procedures.
• Design, manage, and perform administrative functions for the USSTRACOM's SharePoint on NIPRNet and SIPRNet, and any other general collaboration/information sharing tools.
• Develop, integrate, and maintain best practices for collaboration portals.
• Make recommendations for processes and integration of tools that can improve automation, collaboration, or data and knowledge processes.

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s) or Degree
• 3+ years of experience
• Security Clearance Level: Must have a current/active Top Secret clearance with the ability to obtain TS/SCI status
• Required Certifications: ITIL 4 Foundation certified within 9 months of start;
• Location: Offutt AFB, NE
• Experience administering SharePoint (NIPRNet/SIPRNet), including site collections, permissions, workflows, and content types.
• Strong knowledge of knowledge management practices, metadata schemas, taxonomy structures, and content lifecycle processes.
• Understanding of DoW network environments, RMF, DISA STIGs, and secure data-handling requirements.
• Skill in troubleshooting system issues, managing updates, and supporting collaboration platforms.
• Ability to create documentation, train staff, and support change management activities.

GDIT IS YOUR PLACE:

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging highly motivated critical thinking

#SCITLS

The likely salary range for this position is $85,093 - $109,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA NE Offutt AFB

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans