Knowledge Manager

Sidecar Health; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Knowledge Manager to enhance healthcare accessibility. This role involves curating a centralized database of health plan information, ensuring compliance and accuracy, and collaborating with various teams to streamline knowledge resources. You will play a pivotal role in transforming healthcare by making vital information easy to access and understand. Join a passionate team dedicated to fixing a broken system and making healthcare personalized and affordable. If you're ready to make a significant impact in a rapidly growing organization, this opportunity is for you.

Benefits

Competitive salary

Bonus opportunity

Equity package

Comprehensive Medical benefits

Dental benefits

Vision benefits

Paid vacation

Company holidays

Impactful work in a mission-driven company

Qualifications

• 2+ years of experience in knowledge management or technical writing in healthcare.
• Strong ability to translate complex insurance policies into clear content.

Responsibilities

• Curate and maintain a centralized database of health plan information.
• Collaborate with teams to identify knowledge gaps and improve resources.

Skills

Knowledge Management

Technical Writing

Healthcare Documentation

Organizational Skills

Problem-Solving Mindset

Education

Bachelor's Degree

Tools

Confluence

Zendesk Guide

Notion

Job description

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

We’re looking for a Knowledge Manager to own and maintain our internal and external knowledge resources. You’ll ensure that members, customer service reps, and internal teams have accurate, up-to-date, and well-organized information about our health plan.

What You’ll Do

1. Curate and Maintain Knowledge: Build, organize, and update a centralized database of health plan information (e.g., coverage details, benefits, provider policies, and FAQs)
2. Ensure Accuracy and Compliance: Track policy changes and ensure documentation stays aligned with regulatory and internal updates
3. Optimize Accessibility: Make information easy to find, understand, and use—for both members and customer support teams
4. Collaborate Cross-Functionally: Work with product, operations, and customer service teams to identify knowledge gaps and improve resources
5. Implement Knowledge Tools: Manage knowledge bases, documentation software, and other systems to streamline access to information
6. Train and Educate: Help internal teams navigate and effectively use knowledge resources

What You'll Bring

1. 2+ years of experience in knowledge management, technical writing, or healthcare documentation (preferably in insurance or a related field)
2. Strong ability to translate complex insurance policies into clear, digestible content
3. Familiarity with knowledge base tools (e.g., Confluence, Zendesk Guide, Notion, or similar)
4. Excellent organizational skills and attention to detail
5. A proactive, problem-solving mindset with a passion for making information more useful
6. Bachelor's Degree

What You'll Get

1. Competitive salary, bonus opportunity, and equity package
2. Comprehensive Medical, Dental, and Vision benefits
3. Paid vacation and company holidays
4. Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.