Knowledge Manager

Integral Federal, Inc.; Tysons (VA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with employer match

Paid parental leave

Paid Time Off & Holidays

Flexible Spending Accounts

Short-Term and Long-Term Disability

Life Insurance

Professional Training Reimbursement

Employee Assistance Program

Job summary

Integral Federal, Inc. is seeking a Knowledge Manager to develop, govern, and maintain knowledge assets supporting VA IT solutions and delivery.

You will organize documentation, training materials, and procedural artifacts, ensuring daily updates in Jira, GitHub, and Confluence as the single source of truth.

The role requires strong technical writing, compliance with VA SDLC/RMF/NIST, and collaboration with Agile teams to keep onboarding, release readiness, and user readiness aligned.

Qualifications

• Bachelor’s degree in computer science or an IT-related field and 7–10 years of experience.
• Experience creating and maintaining system documentation, training materials, and procedural artifacts.
• Experience supporting onboarding, operational documentation, and user readiness.
• Experience ensuring compliance with VA SDLC, RMF, NIST, and enterprise architecture documentation requirements.
• Experience maintaining artifact traceability and organizing materials within Jira, GitHub, Confluence.
• Excellent technical writing and documentation skills.
• Knowledge of Agile, DevSecOps, and SDLC documentation workflows.
• Public Trust clearance or eligibility.

Responsibilities

• Develop, maintain, and govern knowledge assets to support VA IT solutions.
• Organize and publish knowledge artifacts in VA standards across repositories.
• Create and maintain documentation, user guides, training materials, and procedures.
• Ensure daily updates of product data in Jira, GitHub, and Confluence.
• Support onboarding, training, and user readiness for releases and features.
• Align knowledge assets with PI Planning, Sprint planning, and release activities.

Skills

Technical writing

Documentation

Agile methodologies

DevSecOps

SDLC documentation

Public Trust

Education

Bachelor’s Degree in computer science or IT-related field

Tools

Jira

GitHub

Confluence

Job description

The Knowledge Manager is responsible for developing, maintaining, and governing knowledge assets to support the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), Memorial and Benefit Services (MBS) deliver secure, reliable, and effective Information Technology (IT) solutions that support the Department’s mission.

• Supports onboarding, training, operational continuity, release readiness, and transition activities by organizing, curating, and publishing knowledge artifacts in alignment with VA standards
• Develop and maintain documentation, user guidance, training materials, and procedural artifacts supporting system usage and adoption.
• Ensure all product data and artifacts are updated daily in VA‑approved repositories (e.g., Jira, GitHub), providing a single authoritative source of truth.
• Organize and maintain configuration‑managed artifacts, including operations manuals, test plans, change documentation, and engineering artifacts
• Support comprehensive documentation of requirements, change orders, configurable items, risks, impediments, and test results to ensure full traceability across the SDLC.
• Contribute to onboarding and user training through documentation, knowledge guides, and process materials.
• Support training and functional user preparation for new releases and features, including updates to user-facing documentation and job aids
• Ensure alignment of knowledge assets with PI Planning, Sprint planning, and release activities. (Supported across Agile and Systems Team documentation requirements).

Required

• Bachelor’s Degree in computer science or an IT-related degree with 7-10 years’ experience
• Experience creating and maintaining system documentation, training materials, and procedural artifacts.
• Experience supporting onboarding, operational documentation, and user readiness.
• Experience ensuring compliance with VA SDLC, RMF, NIST, and enterprise architecture documentation requirements.
• Experience maintaining artifact traceability and organizing materials within enterprise repositories (e.g., Jira, GitHub, Confluence).
• Excellent technical writing and documentation skills.
• Knowledge of Agile, DevSecOps, and SDLC documentation workflows.
• Public Trust

Preferred

• Knowledge Management certification (KM Institute or equivalent).
• Technical Writing certification.
• SAFe/Agile certifications (SP, PO/PM, SSM).
• ITIL Foundation (for service documentation alignment).

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward‑leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability