Knowledge Manager

Avalore.ai; Arlington (VA); On-site; USD 80,000 - 134,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k retirement plan

Paid time off

Life insurance

Disability coverage

Training and development

Job summary

Avalore is seeking a Knowledge Manager to design, implement, and manage the KM system for the War Data Platform. This role will create a centralized, government-approved knowledge repository and establish governance, taxonomies, version control, and lifecycle procedures to ensure information is accurate and easily searchable.

You will develop and maintain technical documentation, user guides, FAQs, SOPs, and best practices, collaborating with technical leads, program managers, and training

Qualifications

• SECRET Security Clearance required.
• Bachelor's degree required for all levels.
• Excellent verbal and written English communication.
• Proficiency with Microsoft Office applications.

Responsibilities

• Design, implement, and manage a centralized KM system for the War Data Platform.
• Establish governance, content standards, taxonomies, and lifecycle procedures.
• Develop technical docs, user guides, FAQs, SOPs, and knowledge base articles.
• Collaborate with technical leads, program managers, and training specialists.
• Analyze feedback to improve documentation usability and searchability.

Skills

Communication skills

Self-starter mindset

English proficiency

Microsoft Office

Education

Bachelor's Degree

Job description

The Knowledge Manager will design, implement, and manage the comprehensive Knowledge Management (KM) system for the War Data Platform (WDP), including a centralized, Government-approved knowledge repository to serve as the program's single source of truth. This person will establish and enforce knowledge management governance, content standards, taxonomies, version control, and lifecycle management procedures to ensure program information is accurate, current, accessible, and easily discoverable. This person will develop and maintain technical documentation and self-service resources, including knowledge base articles, user guides, FAQs, Standard Operating Procedures (SOPs), best practices, and other user guidance. This person will collaborate with technical leads, program managers, and training specialists to capture critical information, translate complex technical concepts into clear and user-friendly documentation, and ensure alignment between documentation and training materials. This person will analyze user feedback and support needs to continuously improve documentation, searchability, usability, and the overall flow of knowledge across the WDP program.

Requirements

• SECRET Security Clearance Required
• We are actively seeking multiple levels:
  • Junior: 0 - 3 years of experience + Bachelor's Degree
  • Journeyman: 4 - 7 years of experience + Bachelor's Degree
  • Senior: 8+ years of experience + Bachelor's Degree
• Good communication skills, self-starter mindset
• Professional proficiency in English is required
• Demonstrated proficiency in using all Microsoft Office applications
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position

Work Environment

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.

Physical Demands

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel

• Up to 10%/ Occasional travel.

Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability.

Avalore is an Equal Opportunity Employer - We not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Benefits

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance ProgramSalary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements
• Salary estimates for this job range from $80,000 - $134,000