Knowledge Management and Training Project Intern

Graphcore Early Careers; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Graphcore Early Careers in Austin, Texas seeks a Knowledge Management and Training Project Intern to develop and maintain documentation, onboarding, and training content for data center engineering environments.

You will work with engineers and SMEs to translate technical information into clear, structured content and help organize knowledge resources for easy access and application. This internship provides hands-on experience in documentation, onboarding, and collaborative knowledge systems.

Qualifications

• Currently enrolled in a bachelor’s or master’s degree program in communications, information management, business, learning and development, technical communication, or a related field.
• Strong written communication skills and the ability to organize and present information clearly for different audiences.
• Careful attention to detail and a commitment to accurate, high-quality work.
• Ability to follow established processes, incorporate feedback, and ask questions when clarification is needed.
• Organizational and time-management skills, including the ability to manage assigned tasks and deadlines.
• Ability to collaborate respectfully with colleagues from different disciplines and backgrounds.
• Interest in learning about technical, engineering, data center, or operational environments.
• Confidence using common productivity, presentation, and collaboration tools.

Responsibilities

• Create, review, and organize technical documentation, guidance, and standard operating procedures under the direction of Technical Services team members.
• Help develop onboarding and training materials for engineers, technicians, and other colleagues who support data center engineering activities.
• Work with subject matter experts to capture technical and operational information and translate it into clear, structured content.
• Maintain and improve knowledge resources using approved collaboration and document-management tools.
• Organize content so users can identify current guidance and locate the information they need efficiently.
• Support the preparation of safety, compliance, and operational learning materials relevant to the team's work.
• Review existing content for clarity, consistency, accuracy, accessibility, and ease of use, and route technical questions to the appropriate subject matter expert.
• Gather feedback from users and help identify practical improvements to documentation, onboarding, and training resources.
• Maintain organized project records and assist with status updates, action tracking, and related project documentation.
• Complete assigned work within agreed timelines, communicate progress or issues clearly, and seek guidance when requirements are unclear.

Skills

Strong writing

Documentation

Organizational skills

Time management

Collaborative

Attention to detail

Education

Bachelor's or Master's in communications, information management, business, learning & development, technical communication, or related field

Tools

Confluence

SharePoint

Job description

Knowledge Management and Training Project Intern

Austin, Texas, United States

About Graphcore

Graphcore is a global leader in artificial intelligence computing systems. We design advanced semiconductors and data center hardware that provide the specialized processing power needed to advance AI while improving the efficiency required for broad adoption.

As part of SoftBank Group, Graphcore belongs to a family of companies developing transformative technologies. Our AI Engineering Campus in Austin supports the infrastructure used to develop and test the next generation of AI systems.

The Opportunity

As a Knowledge Management and Training Project Intern, you will help the Technical Services team develop and maintain clear documentation, training materials, and knowledge resources for data center engineering environments.

Working with engineers, operational teams, and subject matter experts, you will organize technical and operational information so that colleagues can find, understand, and apply current guidance. You will gain practical experience in documentation, onboarding, training content, knowledge systems, and project coordination with support from experienced team members.

• Timing:May - August (exact dates to be confirmed)
• Commitment:Full-time

What You Will Do

• Create, review, and organize technical documentation, guidance, and standard operating procedures under the direction of Technical Services team members.
• Help develop onboarding and training materials for engineers, technicians, and other colleagues who support data center engineering activities.
• Work with subject matter experts to capture technical and operational information and translate it into clear, structured content.
• Maintain and improve knowledge resources using approved collaboration and document-management tools.
• Organize content so users can identify current guidance and locate the information they need efficiently.
• Support the preparation of safety, compliance, and operational learning materials relevant to the team's work.
• Review existing content for clarity, consistency, accuracy, accessibility, and ease of use, and route technical questions to the appropriate subject matter expert.
• Gather feedback from users and help identify practical improvements to documentation, onboarding, and training resources.
• Maintain organized project records and assist with status updates, action tracking, and related project documentation.
• Complete assigned work within agreed timelines, communicate progress or issues clearly, and seek guidance when requirements are unclear.

What You Will Bring

• Current enrollment in a bachelor's or master's degree program in communications, information management, business, learning and development, technical communication, or a related field.
• Strong written communication skills and the ability to organize and present information clearly for different audiences.
• Careful attention to detail and a commitment to accurate, high-quality work.
• Ability to follow established processes, incorporate feedback, and ask questions when clarification is needed.
• Organizational and time-management skills, including the ability to manage assigned tasks and deadlines.
• Ability to collaborate respectfully with colleagues from different disciplines and backgrounds.
• Interest in learning about technical, engineering, data center, or operational environments.
• Confidence using common productivity, presentation, and collaboration tools.

Preferred Qualifications

• Experience creating documentation, training materials, presentations, or other structured learning content through coursework, projects, extracurricular activities, or prior work.
• Familiarity with knowledge-management or collaboration platforms such as Confluence or SharePoint.
• Experience gathering, verifying, and organizing information from multiple sources.
• Interest in workplace safety, operational processes, compliance, or continuous improvement.
• Interest in artificial intelligence, computing infrastructure, or data center technologies.

These qualifications are helpful, not required. We encourage you to apply even if you do not meet every preferred qualification.

Equal Opportunity and Accommodations

Graphcore is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Graphcore is committed to an inclusive and accessible hiring process. If you need a reasonable accommodation to participate in the application or interview process, please let the recruiting team know.

Candidate Privacy

Personal information submitted during the recruiting process will be handled in accordance with Graphcore's applicable candidate privacy notices.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Graphcore Early Careers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.