Knowledge Management Specialist — TS/SCI | Polygraph Eligible

General Dynamics Information Technology, Inc.; Maryland; On-site; USD 91,000 - 123,000; Full time

Benefits offered by this job

401K match

Health & wellness packages

Career mobility support

Education & certifications

Job summary

General Dynamics Information Technology, Inc. seeks a Knowledge Management Representative to create and maintain SOPs, user guides, and knowledge articles for Network Enterprise. The role includes technical writing, enterprise documentation, and SharePoint KM repository maintenance.

Responsibilities include providing end-user support for software/hardware, remote access, and collaboration across worldwide sites. Travel to customer sites may be required.

Qualifications

• Communication, customer service, IT support experience required.
• Ability to write and maintain SOPs, user guides, knowledge articles.

Responsibilities

• Create and maintain SOPs, user guides and knowledge articles for Network Enterprise.
• Provide desktop and remote technical support for computer systems, software and hardware.
• Maintain SharePoint KM repository and update site documents as needed.

Skills

Communication

Customer Service

Information Technology (IT) Support

Education

BA/BS (or equivalent experience)

Job description

General Dynamics Information Technology, Inc. seeks a Knowledge Management Representative to create and maintain SOPs, user guides, and knowledge articles for Network Enterprise. The role includes technical writing, enterprise documentation, and SharePoint KM repository maintenance.

Responsibilities include providing end-user support for software/hardware, remote access, and collaboration across worldwide sites. Travel to customer sites may be required.