Knowledge Management Rep. - TS/SCI w/ POLY

General Dynamics Information Technology, Inc.; Colorado Springs (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Professional growth opportunities

Job summary

General Dynamics Information Technology, Inc. is looking for a Knowledge Management Representative to contribute significantly to challenging projects.

The role involves creating and maintaining SOPs, user guides, and knowledge articles, as well as providing technical support for queries related to computer systems. The ideal candidate has 5+ years of experience, a BA/BS degree, and must be eligible for a TS/SCI clearance.

Qualifications

• 5+ years of experience in a related field.
• Must obtain and maintain a polygraph clearance.
• Two certifications: Security+ CE and PWS 9.1 cert.

Responsibilities

• Create and maintain SOPs, user guides, and KAs.
• Provide technical support for computer systems, software, and hardware.
• Troubleshoot existing applications and devices.

Skills

Technical writing

Troubleshooting

Clearance: TS/SCI

Proficient writing and oral skills

Education

BA/BS (or equivalent experience)

Tools

Microsoft Office

SharePoint

Remote access tools

Job description

Knowledge Management Rep

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

JOB PROFILE SUMMARY

Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise. Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint Knowledge Management repository. Site Documents updated and shared on the SharePoint site when appropriate.

Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help.

GDIT JOB DESCRIPTION

Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise.

Maintain documentation within the SharePoint KM repository. Site Documents updated and shared on the SharePoint site when appropriate.

Knowledgeable on the services within Network Enterprise and for all classification of networks.

Working knowledge of Enterprise Applications and all CCC services and related products of responsibility.

Capable of troubleshooting existing applications and devices within Network Enterprise.

• Maintains computer hardware and software both in person and using remote access tools
• Provides end-user software and hardware troubleshooting
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Administers e-mail, Microsoft office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Maintains current knowledge of relevant technology as assigned
• May coach and provide guidance to less-experienced professionals
• May serve as a team or task lead

WHAT YOU’LL NEED TO SUCCEED

• Education: BA/BS (or equivalent experience), 5+ years of experience
• Required Skills and Abilities:
  • Clearance: TS/SCI must be able to obtain and maintain a polygraph
  • Two certifications are required for the program:
    1. Security+ CE or another 8570 Cert
    2. PWS 9.1 cert
• Preferred Skills: Proficient writing and oral skills.
• Location: Customer Site, Applicants may be required to travel to the sites where other KM team members sit.

GDIT IS YOUR PLACE

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

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