TSS Technical Editor Associate - NESD

General Dynamics Information Technology, Inc.; Bossier City (LA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Health and wellness packages

Internal mobility support

Education and certifications paid

Job summary

General Dynamics Information Technology seeks a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana. You will help deploy, manage, and extend knowledge management programs, and sharpen technical writing through briefings, call flows, and process improvement techniques.

You will contribute to knowledge management for 300+ applications, create job aids and SOPs, and ensure compliance through documentation and content updates.

Qualifications

• Bachelor's degree or equivalent years of experience required.
• 0+ years of relevant experience.
• Intermediate Microsoft Office proficiency.
• Ability to obtain and maintain a Secret Clearance.
• Louisiana residency within commuting distance of Bossier City facility.

Responsibilities

• Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipated.
• Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction.
• Create job aids and SOPs for incident and problem resolution.
• Identify recurring incidents and requests for prioritization of job aid/SOP creation.
• Perform operational duties in support of regulatory, security, and industry practices' compliance documentation.
• Coordinate the verification, approval, and processing of document revisions for call center knowledge base.
• Track document activity to ensure timeliness and process efficiency.
• Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders.

Skills

Highly organized

Analytical

Creative problem solving

Education

Bachelor's degree

English/Technical Writing

Tools

Microsoft Office

Job description

General Dynamics Information Technology desires to hire a Knowledge Management Specialist Associate to support the Navy Enterprise Service Desk (NESD) program in Louisiana. As a Knowledge Management Specialist Associate you will support the deployment, management, and extension of knowledge management programs within the organization. You will have the opportunity to hone and develop your technical writing skills by providing briefings, creating call flows, and utilizing process improvement techniques.

Seize your opportunity to make a personal impact as a Knowledge Management Specialist Associate supporting Navy Enterprise Service Desk (NESD). GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Knowledge Management Specialist Associate, you will help ensure today is safe and tomorrow is smarter. Our work depends on Knowledge Management Specialist Associate joining our team to utilize your experience with business process analysis to draw inferences from process details and link these inferences to organizational and departmental goals.

HOW THE TECHNICAL EDITOR ASSOCIATE WILL MAKE AN IMPACT

• Review usage and effectiveness of knowledge management system and knowledge articles for over 300 applications with continued growth anticipated
• Update and improve existing knowledge base(s) to improve knowledge article content, knowledge article discovery, and improve overall customer service and satisfaction
• Create job aids and SOPs for incident and problem resolution
• Identify reoccurring incidents and requests for prioritization of job aid/SOP creation
• Perform operational duties in support of regulatory, security, and industry practices' compliance documentation
• Coordinates the verification, approval, and processing of document revisions for call center knowledge base
• Track document activity to ensure timeliness and process efficiency
• Conduct research and analysis for new content creation and document maintenance (technical writing and editing). Provide customer support for document owners and key stakeholders.

KNOWLEDGE, SKILLS AND ABILITIES

• Highly organized, analytical, and logical
• Quick learner who can develop creative solutions to audience needs

WHAT YOU’LL NEED TO SUCCEED

• Bachelors degree or equivalent years of experience
• 0 or more years of relevant experience
• Intermediate skills in the Microsoft Office Suite
• Willingness and ablility to obtain and maintain a Secret Clearance
• Louisiana residency; living within a reasonable commutable distance (~approximately 60 miles or less) of the Bossier City facility

PREFEFFERD SKILLS

• Bachelor's degree in English or Technical Writing
• One or more years of relevant experience with Navy Applications

GDIT IS YOUR PLACE

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays