Knowledge Management Specialist

Polaris Inc.; United States; On-site; USD 65,000 - 86,000; Full time

Job summary

Polaris Inc. is seeking a Knowledge Management Specialist to lead strategy, governance, and continuous improvement of knowledge resources for customers, dealers, and employees.

You will develop, maintain, and optimize content for accuracy, accessibility, and alignment with business objectives, using metrics, feedback, and support insights to improve discoverability and self-service across channels. The role collaborates across functions to reduce support efforts, strengthen user experiences, and

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 2 years of experience with content management systems, knowledge platforms, SharePoint, or digital publishing tools.
• Knowledge of content governance, information architecture, taxonomy, or knowledge management principles.
• Strong collaboration, communication, and stakeholder management skills.
• Ability to use content performance metrics, search behavior, support trends, and user feedback to identify improvement opportunities.

Responsibilities

• Partner with cross-functional stakeholders to identify knowledge needs, priorities, gaps, and content opportunities.
• Facilitate the creation, governance, maintenance, and lifecycle management of knowledge resources.
• Establish and maintain content standards, best practices, and governance processes that promote consistency and quality.
• Develop and improve knowledge processes, information architecture, and content organization.
• Monitor content performance, search behavior, support trends, and user feedback to guide continuous improvement.
• Identify and implement content improvements that enhance user experience, discoverability, and self-service effectiveness.
• Develop reporting and insights that support knowledge strategy and data-informed decision-making.
• Promote knowledge-sharing practices, content ownership, and collaboration across functions.
• Evaluate tools, technologies, and processes that improve the creation, delivery, and management of knowledge.

Skills

Content governance

Information architecture

Taxonomy

Knowledge management

SharePoint

Content management systems

Collaboration

Communication

Stakeholder management

Digital publishing tools

Education

Bachelor's degree or equivalent experience

Tools

Content management tools

Job description

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Overview

The Knowledge Management Specialist leads the strategy, governance, and continuous improvement of knowledge resources supporting Polaris customers, dealers, and employees. Partnering across functions, you will develop, maintain, and optimize content so information is accurate, accessible, and aligned with business objectives. Using performance metrics, user feedback, and support insights, you improve content quality, discoverability, and self-service effectiveness across channels. This role offers the opportunity to reduce support effort, strengthen user experiences, and enable the consistent delivery of information.

Key Responsibilities

• Partner with cross-functional stakeholders to identify knowledge needs, priorities, gaps, and content opportunities.
• Facilitate the creation, governance, maintenance, and lifecycle management of knowledge resources.
• Establish and maintain content standards, best practices, and governance processes that promote consistency and quality.
• Develop and improve knowledge processes, information architecture, and content organization.
• Monitor content performance, search behavior, support trends, and user feedback to guide continuous improvement.
• Identify and implement content improvements that enhance user experience, discoverability, and self-service effectiveness.
• Develop reporting and insights that support knowledge strategy and data-informed decision-making.
• Promote knowledge-sharing practices, content ownership, and collaboration across functions.
• Evaluate tools, technologies, and processes that improve the creation, delivery, and management of knowledge.

Desired Competencies

• Communication: You clearly convey information, ideas, and expectations to diverse audiences, adjusting your message to ensure understanding and alignment.
• Collaboration: You work effectively with others across functions and levels, contributing to shared goals while respecting different perspectives.
• Data & Analytical Literacy: You interpret data, metrics, or reporting to inform decisions, identify trends, and measure outcomes relevant to your role.

Qualifications

• Bachelor’s degree or equivalent experience.
• At least 2 years of experience working with content management systems, knowledge platforms, SharePoint, or digital publishing tools.
• Knowledge of content governance, information architecture, taxonomy, or knowledge management principles.
• Strong collaboration, communication, and stakeholder management skills.
• Ability to use content performance metrics, search behavior, support trends, and user feedback to identify improvement opportunities.

This position is not eligible for sponsorship.

The starting pay range for Minnesota is $65,000 to $86,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing.

Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture.

At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan.

Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future.

In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings.

Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work.

Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.

Polaris' high-quality product line‑up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side‑by‑side off‑road vehicles; Sportsman® all‑terrain off‑road vehicles; military and commercial off‑road vehicles; snowmobiles; Slingshot® moto‑roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry‑leading Bennington pontoons.

Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories.

Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.

www.polaris.com

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment‑related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law.

Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800‑765‑2747 or [e-mail].

To read more about employment discrimination protection under U.S. federal law, see: Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

At Polaris, the need for diverse perspectives and experiences enables our vision of Best People, Best Team. We value our differences and align our passions to do great work. As a highly efficient growth company, we are driven to be agile and adaptable to support our customers. At Polaris we unite to create memorable adventures.

Learn more at http://www.polaris.com/careers