Knowledge/Configuration Management Specialist with Security Clearance

Forge Forward Inc.; Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Forge Forward Inc. seeks a Knowledge/Configuration Management Specialist to support a DoD client in Charleston, SC.

The role focuses on maintaining controlled technical documents, configuration records, and knowledge assets across the engineering lifecycle, coordinating with engineers, cybersecurity staff, and program managers. Candidates must have 7+ years in DoD environments, experience with Jira, Confluence, SharePoint, CMPro, Visio, and Microsoft 365 apps, and hold SECRET clearance

Qualifications

• 7+ years of experience in DoD engineering documentation, configuration management, knowledge management, or related activities within C4I or Navy contexts.

Responsibilities

• Maintain configuration-controlled technical documentation, knowledge assets, and engineering artifacts across the lifecycle.
• Support configuration management activities including item identification, baselines, status accounting, and release documentation.
• Use CMPro to manage records, ECR workflows, and document updates.
• Coordinate with engineers, cybersecurity staff, and program personnel to refresh documentation and knowledge assets.
• Build and maintain Confluence knowledge bases, SOP libraries, and Agile documentation spaces.

Skills

Jira

Confluence

SharePoint

CMPro

Microsoft Office

Adobe Acrobat

Microsoft Visio

Documentation management

Knowledge management

Configuration management

Agile/Scrum

Team collaboration

Communication skills

Education

Bachelor's degree in English, Journalism, Technical Writing, Information Management, Information Technology, Engineering, Cybersecurity, Business

Tools

CMPro

Jira

Confluence

SharePoint

Microsoft Teams

Microsoft Visio

Adobe Acrobat

MS Office

Job description

Preferred Requirements

Forge Forward is searching for a Knowledge/Configuration Management Specialist to support a client in Charleston, SC. Must have a minimum seven (7) years of experience supporting technical documentation, configuration management, knowledge management, or related engineering documentation activities within DoD environments, with experience supporting C4I systems strongly preferred. This position supports engineering teams responsible for Navy shore-based C4I systems by maintaining accurate, controlled, and accessible technical documentation, configuration records, knowledge assets, and system diagrams throughout the engineering lifecycle. The specialist will coordinate closely with engineers, cybersecurity personnel, product owners, Scrum Masters, and program staff to capture technical updates, manage documentation and diagram version control, support configuration and engineering change request processes, and translate complex technical information into clear, structured, reusable program knowledge. The role requires hands‑on use of Jira, Confluence, SharePoint, CMPro, Microsoft Office, Adobe Acrobat, and Microsoft Visio to ensure engineering documentation, knowledge repositories, and configuration artifacts remain current, traceable, and aligned with program requirements. Candidates must be a U.S. citizen and hold an active SECRET clearance with a current SSBI/T5 investigation. TS/SCI clearance desired.

Functional Responsibility and Required Skills

• Maintain configuration-controlled technical documentation, knowledge assets, and engineering artifacts in support of Navy C4I engineering efforts.
• Support formal configuration management activities including configuration item identification, baseline documentation, configuration status accounting, change tracking, document traceability, and release documentation.
• Use CMPro to support configuration management records, engineering change request (ECR) workflows, document/configuration item updates, and related configuration control processes.
• Coordinate with engineers, cybersecurity personnel, and program staff to collect, validate, update, and maintain engineering documentation and knowledge artifacts.
• Build and maintain Confluence knowledge bases, SOP libraries, Agile documentation spaces, technical reference pages, lessons learned, and other reusable knowledge assets.
• Use SharePoint, Microsoft Teams, and other collaboration platforms to organize, publish, archive, and control access to program documentation and team knowledge repositories.
• Support Jira-based Agile workflows by attending sprint planning, daily standups, backlog refinement, sprint reviews, retrospectives, and release planning activities as needed to track documentation, CM, and KM work.
• Draft, revise, edit, format, and maintain technical documentation including user guides, technical manuals, Standard Operating Procedures (SOPs), engineering reports, and contract deliverables.
• Review engineer-authored content for clarity, structure, consistency, version accuracy, and compliance with applicable DoD, Navy, program, and style requirements.
• Maintain document templates, glossaries, naming conventions, metadata, content libraries, and reusable knowledge structures to improve consistency and efficiency across engineering teams.
• Manage technical documentation review cycles, adjudicate comments, track approvals, maintain version histories, and ensure timely delivery of documentation products.
• Create, update, maintain, and version-control Microsoft Visio diagrams including network diagrams, system architecture diagrams, cybersecurity system diagrams, interface depictions, data flow diagrams, and related system views.
• Apply strong attention to detail, organization, and quality control to ensure engineering documentation and diagrams remain accurate, authoritative, searchable, and usable by technical and program stakeholders.
• Demonstrate proficiency with Microsoft Office Suite, Microsoft Visio, Adobe Acrobat, Jira, Confluence, SharePoint, and Teams.
• Demonstrate familiarity with configuration management, knowledge management, Agile/Scrum environments, DoD documentation lifecycles, and technical documentation practices.
• Ability to communicate effectively with engineers and cybersecurity personnel, understand technical concepts, ask clarifying questions, and convert technical information into clear written and visual products. Desired Skills:

Desired Skills

• Experience using CMPro for configuration management, engineering change request tracking, configuration item updates, document control, and status accounting.
• Advanced Confluence experience including page hierarchy design, templates, labels, permissions, knowledge base structure, and cross-linking of related engineering content.
• Familiarity with Agile/Scrum team practices and experience supporting documentation, CM, and KM activities within iterative engineering delivery environments.
• Experience with Infrastructure as Code (IaC), Git-based workflows, or software/configuration repositories.
• Experience supporting MDTST, SOVT, test documentation, installation documentation, or engineering release documentation.
• Familiarity with cybersecurity documentation concepts, system boundary diagrams, data flows, accreditation support artifacts, or RMF-related documentation.
• Strong ability to capture tacit knowledge from technical personnel and convert it into reusable, searchable, and maintainable knowledge products.
• Excellent written and verbal communication skills with the ability to coordinate across engineering, cybersecurity, program management, and customer stakeholders.

Requirements

Bachelor's degree in English, Journalism, Technical Writing, Information Management, Information Technology, Engineering, Cybersecurity, Business, or a related field desired.

Certification Requirements: Desired: CMII, ITIL, KMI CKS or equivalent, and/or Atlassian certifications.

Clearance Requirements: SECRET (minimum) with current SSBI/T5 investigation required. TS/SCI clearance desired.