Remote AI-Driven Knowledge Manager (Contract)
Sapsol Technologies Inc
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Job summary
Sapsol Technologies Inc. is seeking a Knowledge Management Specialist for a 3-month remote contract to structure, create, and optimize our customer support knowledge ecosystem. You will write and organize customer-facing FAQs, SOPs, macros, and workflow documentation to ensure seamless operations.
A key focus is optimizing content for AI-powered knowledge access tools and search retrieval. The ideal candidate will combine strong customer service writing with experience in structuring
Qualifications
- 2+ years of experience in knowledge management, technical writing, or customer support content
- Ability to translate complex workflows into clear SOPs and help-center content
- Experience with AI-enabled knowledge bases, semantic search, and content tagging
- Familiarity with modern knowledge management systems (KMS) and Helpdesk software
Responsibilities
- Draft, edit, and audit customer-facing FAQs and Help Center articles
- Develop SOPs, macros, and workflow documentation for support agents
- Format and structure knowledge documents for AI tools and semantic retrieval
- Collaborate with Support Leads, SMEs, and Product teams to capture updates and gaps
- Monitor content effectiveness and adoption to drive continuous improvement
Skills
Tools
Job description
Sapsol Technologies Inc. is seeking a Knowledge Management Specialist for a 3-month remote contract to structure, create, and optimize our customer support knowledge ecosystem. You will write and organize customer-facing FAQs, SOPs, macros, and workflow documentation to ensure seamless operations.
A key focus is optimizing content for AI-powered knowledge access tools and search retrieval. The ideal candidate will combine strong customer service writing with experience in structuring
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