Kitchen Shift Leader: Service, Safety & Team Lead

Vitality Bowls Pickerington; Pickerington (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Vitality Bowls Pickerington is seeking a hands-on Restaurant Manager to lead our kitchen team, ensure recipes meet corporate standards, and deliver friendly, efficient service to every guest.

You will supervise staff, manage schedules, assist with interviews and training, handle POS and cash procedures, uphold health and safety guidelines, and coordinate with owners on inventory and daily operations.

Qualifications

• Become food certified.
• Must handle a POS system and cash/credit cards.
• Follow health, sanitary, and safety requirements.
• Must be able to stand for long periods, lift boxes, and work with urgency.

Responsibilities

• Lead the team and ensure recipes meet corporate standards.
• Provide excellent customer service and handle inquiries politely.
• Manage the schedule, performance, and training of staff.
• Assist with interviews, evaluations, and training.
• Maintain kitchen and lobby cleanliness and safety compliance.
• Communicate with managers/owners about inventory and orders.

Skills

Leadership Abilities

Customer Service

Team Management

POS System

Cash Handling

Communication

Education

Food safety certification

Job description

Job Description:

• Great opportunity to be a part of a great team and have some fun while serving healthy food to our loyal customers
• Lead the team, making sure our super food recipes are made accurately based on corporate standards and taken to customers in a timely manner
• Show exemplary knowledge of kitchen processes and health guidelines
• Possess excellent customer service skills
• Manage customer inquiries and complaints in a friendly manner.
• Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
• Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct.
• Point of sale experience is desired and can show proficient computer skills Perform nightly cash register closing duties
• Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.
• Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
• Attend Management Meetings
• Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.
• Assist with interviews, evaluations, and training
• Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
• Keep the front lobby and outside area clean while checking on it every 15 minutes
• Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
• Assist and ring up guests, answer phone calls and take orders over the phone
• Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Put away deliveries and keep everything organized
• Washing dishes and put away
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Carry out food to customers
• Communicate with managers about the schedule, informing them in a timely manner of days off needed
• Show up on time and take breaks for the appropriate length of time
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Follow sanitation guidelines
• Stock and rotate food
• Adhere to safety procedures
• Practice cost-cutting measures
• Pitch in and work as a team
• Track food quality
• Handle specials circumstances
• Communicate effectively with coworkers and managers

Requirements:

• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities