Kitchen Inside Sales Support

Jimmy Jazz; Saco (ME); On-site; USD 23 - 26; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) plan with company match

Paid time off

Employee discount

Job summary

Hancock Lumber Company is seeking a capable team member to assist the kitchen design group by generating purchase orders, coordinating with vendors and customers, quoting materials, and scheduling showroom activities.

The role involves processing orders, assisting designers, and maintaining knowledge of product lines while ensuring safety policies are followed. This is a full-time, on-site position located in Saco, ME.

Qualifications

• Ability to process orders and solve problems in a fast-paced environment.
• Proficiency with Microsoft applications and Hancock software.
• Strong verbal and written communication with customers and employees.
• Ability to perform basic arithmetic, read orders, and complete forms.
• Knowledge of safe work procedures and policy adherence.

Responsibilities

• Support kitchen design team by generating purchase orders.
• Coordinate with vendors and customers and quote materials.
• Coordinate showroom installs and schedule meetings.
• Maintain product knowledge and assist customers when designers are busy.
• Set up and process sales transactions and credits/returns as needed.

Skills

Process orders

Microsoft applications

Verbal and written communication

Basic arithmetic

Vendor/customer coordination

BisTrack

Education

High School Diploma

Post-secondary education preferred

Tools

BisTrack

POS

Microsoft Office

Job description

• Location 941 Portland Road,Saco, ME, 04072,United States
• Base Pay $23.00 - $26.00 / Year
• Job Category Lumberyard
• Employee Type Non-Exempt FT
• Manage Others No

Contact information

• Name John Muzzy

REPORTS TO: General Manager

SUPERVISES: N/A

CLASSIFICATION: Non-Exempt

POSITION SUMMARY:

To support the work of the kitchen design team by helping to generate purchase orders, communicate/coordinate with vendors/customers, quote materials, coordinate counter installs, schedule meetings, collect payments, invoice orders, showroom coverage.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• SAFETY: OUR TOP PRIORITY
  • Understands and follows all safety policies and procedures
  • Takes personal responsibility for their own safety and those working around the
  • Participates in safety huddles and uses our safety observation system: SOS
  • Report unsafe conditions and behaviors when recognized
  • Will use recommended PPE when and where it is required
• Customer Service (CS)
  • Attainandmaintainthehighestlevelofcustomer service –right stuff, rightplace,andrighttime,correctlybilled
  • Assist designers and customers with all phases of kitchen sales
  • Ensurecompliance with Hancock LumberCompany’sCSexpectationsandprocesses.
  • AddressCSissuespromptlyandcompletely.
  • Comply with stated sales transactionprocessesandprocedures(credits,refunds,etc.)
  • Generate monthly showroom schedule to ensure proper coverage
• Sellerrelatedorderplacement support.
• Advises Sellers ofanyissuesaffectingcommitmenttothecustomer.
• Develops andmaintainspositiverelationships with vendors; stays current on vendor product and pricing changes
• SetupjobsinBisTrack
• Checkacknowledgements and enter into BisTrack
• Process Co-op claims
• Create PO’s
• Set up Directs in POS
• Product Knowledge
  • Maintain knowledgeofallproductlines,pricingchangesandleadtimesfororderdelivery.
  • Abletoprovideassistancetocustomersrelatedtoproductlinesinthe absenceof Kitchen Designers iftheyarealready serving anothercustomer.
  • Work with GM onproductlines.
• Technology
  • Proficiency intheuseofcompanycomputerapplications.
• Security and Asset Protection/Utilization
  • Ensurecurrentpricingandcodesonallproductsandprotectionofcompany assets.
• Facilitate educational opportunities with staff
• Policy Adherence
  • FollowallpoliciesasoutlinedinthePolicyManual

DESIRED EDUCATION/EXPERIENCE:

• HighSchoolDiploma.Post - secondaryeducationpreferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• Abletoprocessorders,makedecisionsandproblemsolveinafastpaced,changing workenvironment.
• ProficiencyinMicrosoftapplicationsaswellasrelatedHancockcomputer softwareandapplications
• Abilitytocommunicatewithcustomers,andemployees,usingverbalandwritten skills.
• Abilitytodobasicarithmetic,readorders,followsinstructionsandcomplete forms.
• Ability to communicate with customers, and employees using verbal and written skills.
• Knowledge of safe work procedures.

REPETITIVE PHYSICAL DEMANDS:

• Lift60#fromfloortowaist;lift40#fromwaisttoshoulder.
• Push60#inawheeledcart.
• Bend,stoop,orsquattofloorlevelrepeatedly.
• Standforlongperiodsoftime.
• Sitforlongperiodsoftime.
• Workinsideacontrolledenvironment.Mustbeabletogooutsideasrequired.

This job description is not designed to cover or contain a comprehensive list of all activities, duties, or responsibilities that are required of the job role. They may change, or new ones may be assigned at any time with or without notice.

Summary

• Unique culture focused on safety, shared leadership, and respect for all voices
• Work-life balance, consistent schedules (40-hour average work week and no nights or weekends)
• Insurance options including health, dental, life, short term disability and additional voluntary benefits such as accidental insurance for you and/or family members
• 401(k) plan with a company discretionary match and free access to investment advisors
• Paid time off for vacation, sick/flex time, holidays, childbirth, and bereavement
• Employee discount on building materials
• Clothing allowance, footwear reimbursement, and year-end awards and recognition