Kitchen, Bath & Lighting Store Manager

First Supply LLC; Delafield (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their kitchen, bath, and lighting store. This role combines management and sales responsibilities, ensuring exceptional customer experiences while mentoring staff and driving sales. The ideal candidate will have a strong retail management background, excellent communication skills, and the ability to develop a high-performing team. With a focus on customer satisfaction and operational excellence, this position offers a unique opportunity to make a significant impact in a thriving business. Join a company that values innovation and quality service in the heart of the upper Midwest.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Holidays

On-Demand Pay

Education Assistance

Adoption Assistance

Qualifications

• Bachelor’s degree or 5 years retail management experience required.
• Excellent communication and organizational skills are essential.

Responsibilities

• Oversee management and supervisory responsibilities for customer experience.
• Attract, develop, and retain high-performance talent in the team.

Skills

Retail Management

Customer Service

Sales Strategies

Communication Skills

Organizational Skills

Education

Bachelor's Degree

Retail Management Experience

Tools

Microsoft Office

CAD

Job description

Overview

The Kitchen, Bath & Lighting Store Store Manager will oversee all management and supervisory responsibilities to ensure an exceptional customer experience. This role combines contractor and retail showroom sales responsibilities.

Responsibilities

Customer Development

• Ensure all customers receive a high-quality experience that reflects the Brand
• Manage customer expectations effectively
• Mentor sales staff on strategies to close quotes, including presentations, follow-up, outreach, and promotions, while balancing sales goals with margin and profitability
• Resolve customer issues promptly and effectively
• Lead by example in developing client relationships, delivering superior service, and achieving sales results
• Build strong client relationships for repeat and referral business
• Assist customers with selecting plumbing, cabinetry, countertops, and related products
• Visit job sites as needed to support clients
• Participate in local business organizations
• Maintain organized customer files and review them regularly for quality service

Team Development

• Attract, develop, and retain high-performance talent
• Build a network within the industry for recruiting sales staff
• Manage onboarding and training of new hires, including role plays and interactive sessions
• Ensure consistent application of sales processes and develop individual and team development plans
• Review sales forecasts and coach staff to meet or exceed goals

Business Operations

• Collaborate with leadership on coaching, development, and performance plans
• Manage showroom pricing adjustments and display updates
• Develop knowledge of showroom P&L
• Oversee administrative functions, including scheduling, accounts receivable, and reporting
• Maintain office supplies and equipment
• Manage operating budget and sales goals
• Coordinate with other departments and manage store relationships
• Organize store events and marketing activities
• Participate in the Store Manager Group and perform other duties as assigned

Qualifications

• Bachelor’s degree or minimum five years retail management experience, or equivalent
• Excellent communication, organizational, and interpersonal skills
• CKD or CBD certification is a plus
• Proficient in Microsoft Office, CAD, and adaptable to new systems

Benefits include medical, dental, vision, 401(k), PTO, holidays, on-demand pay, education and adoption assistance, and more.

About Gerhard's/First Supply

Gerhard’s, owned by First Supply, is the largest kitchen and bath store in the upper Midwest, offering a wide range of products and services, including eco-friendly options. First Supply is a wholesale distributor serving Wisconsin, Minnesota, Iowa, Illinois, and Michigan UP, with over 700 employees and extensive inventory.

First Supply LLC is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.