Kitchen, Bath & Lighting Store Manager

Gerhard's Kitchen, Bath & Lighting Store; Delafield (WI); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager for their Kitchen, Bath & Lighting division. This role combines leadership and customer service, focusing on creating exceptional experiences while managing a talented team. You will oversee sales strategies, train staff, and ensure operational excellence in a vibrant retail environment. With a commitment to quality and service, this position offers the chance to make a significant impact on customer satisfaction and team development. Join a forward-thinking company that values innovation and excellence in the home improvement sector.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Education Assistance

Adoption Assistance

Qualifications

• Bachelor's degree or 5 years retail experience with 3 years in management.
• Excellent communication, organizational, and people skills required.

Responsibilities

• Manage customer experience and develop client relationships.
• Attract and retain high-performance talent for the showroom.

Skills

Verbal Communication

Written Communication

Organizational Skills

Customer Service

Multi-tasking

Education

Bachelor's Degree

Management Experience

Tools

Microsoft Office

CAD Systems

Job description

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Overview

The Kitchen, Bath & Lighting Store Store Manager will be responsible for all management and supervisory responsibilities to ensure an exceptional customer experience. This position will have both contractor and retail showroom sales responsibilities.

Responsibilities

1. Customer Development
2. Ensure all customers receive a customer experience worthy of the Brand
3. Manage expectations for the customer experience
4. Provide partnership and mentoring to the sales staff on strategies to help close prospective quotes including strategies for presentations, follow-up, outreach plans and pricing promotions. Balance the drive to close sales with big picture understanding of margin and profitability goals
5. Effectively resolve customer issues, ensuring timely resolution of problems
6. Lead by example, developing your own client relationships, delivering superior service and sales results
7. Establish strong client relationships for the purpose of repeat and referral business
8. Assist customers in the selection of plumbing products, cabinetry, countertops, and other related products
9. Visit job sites as needed to provide client services
10. Be active in local business-related organizations
11. Maintain accurate and organized customer files; review the files regularly to ensure superior customer service

Team Development

1. Attract, develop, and retain high-performance talent
2. Build a strong network and talent pipeline within the industry and among skilled sales professionals in your showroom’s geographic area. Utilize the strong connections with this network to recruit new sales staff for your showroom as headcount needs arise
3. Own the new hire onboarding experience for all showroom sales and support staff; manage the new hire training process, assess the learning rate and adjust training plans as needed. Provide interactive discussions and role plays to new sales staff to give them the opportunity to practice and solidify new skills.
4. Train all associates on the company’s expected processes for showroom and outreach sales process, ensuring consistent, high-quality interactions at each stage of the sales process
5. Partner to understand the ongoing development needs at the individual contributor and overall team level, and develop appropriate plans and objectives for showroom staff
6. Manage individual and showroom performance results
7. Review and assess sales associates’ forecasts, working with associates to develop strategies and approaches to ensure sales goals are met or exceeded
8. Proactively coach associates who are not meeting performance expectations, to identify deliverables and expectations to get performance back on track

Business Operations

1. Partner with business leaders as needed on coaching, employee progression and development and formal performance improvement plans
2. Manage showroom price adjustments within expedient timeframe
3. Keep displays current; sell old displays; plan and coordinate installation of new displays
4. Develop a strong working knowledge of showroom P&L
5. Drive the administrative and support functions in the showroom
6. Manage time and attendance, including coordination of staff work and vacation schedules, and adjustments to schedules as needed to meet business demands
7. Manage account receivables and develop follow-up plan with showroom staff on non-responsive accounts
8. Drive all reporting processes for the showroom, including daily, weekly, monthly, and annual reports. Provide appropriate action plan proposals to upper management based on your analysis of the report data
9. Ensure office support structure is maintained, including supplies and equipment
10. Establish and manage an operating budget for the store, inclusive of sales goals and monthly reviews
11. Serve as liaison between store and other departments. Ensure professional, positive relationships with First Supply
12. Coordinate special events sponsored by store
13. Assist with marketing functions for store to include all forms of advertising media and special events
14. Participate as a member of the Store Manager Group
15. Other duties/responsibilities as assigned by the District Manager

Qualifications

1. Bachelor's degree from a four-year college or a minimum of five years related experience in a retail environment and a minimum of three years management experience OR an equivalent combination of education and experience
2. Excellent verbal and written communication skills
3. Excellent organizational and people skills
4. CKD or CBD certification a plus
5. Ability to multi-task and pay close attention to detail
6. Computer knowledge and skills particularly Microsoft Office (Word and Excel) and CAD systems, and the ability to learn First Supply LLC's business system

First Supply offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, PTO, paid holidays, on-demand pay, education assistance, adoption assistance, and more!