KidSpace Desk Associate

RAILS Libraries; Elgin (IL); On-site; USD 24,000 - 34,000; Part time

Job summary

Gail Borden Public Library in Elgin, IL seeks a friendly Desk Associate to assist patrons, help children and families, and support daily activities in Kidspace. You’ll provide reader advisory, reference help, and guidance on digital resources in a welcoming, community-focused environment.

This part-time position involves 18 hours per week with evenings and rotating weekends. Compensation is $21 per hour, with potential benefits information provided.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Experience delivering customer service in a public library setting is a plus.
• Ability to work with children and families in a fast-paced environment.

Responsibilities

• Provide readers' advisory and reference services and refer complex inquiries to librarians.
• Guide children and caregivers in using the online catalog, digital resources, and library equipment.
• Answer questions about technology, library resources, and policies.
• Support children’s activities, programs, and events including setup and cleanup.
• Maintain a clean, organized Kidspace environment focused on toys and play spaces.

Skills

People person

Customer service

Team player

Face-to-face service

Education

Bachelor’s Degree or equivalent experience

Job description

Are you passionate about engaging young minds and creating a welcoming environment for children to explore the joys of reading and learning? Join our team as a Desk Associate where you’ll provide excellent customer service and support our collections and spaces. This is an ideal position for a motivated and outgoing individual who is enthusiastic about serving children and their families.

Primary job duties include:

• Offering readers' advisory and reference services, while referring complex inquiries to librarians.
• Guiding children and caregivers in the use of our online catalog, digital resources, and library equipment.
• Answering questions about technology, library resources, and library policies.
• Supports children’s activities, programs, and events, including set-up and clean-up.
• Maintaining a clean and organized environment within Kidspace with a focus on toys and play spaces.

We are looking for someone who is:

• A real “people person” who is enthusiastic, caring, friendly, and empathetic.
• Someone who enjoys working with children in an highly active environment.
• A team player who is decisive and responsive to customers’ needs.

Qualifications:

• Bachelor’s Degree or equivalent experience.

The Gail Borden Public Library
270 N. Grove Ave.
Elgin , IL 60120

The Gail Borden Public Library, Kane County

Hours

18 hours per week – includes nights and rotating weekends.
Schedule: Monday 5:00-9:00 pm, Wednesday 5:00-9:00 pm, Thursday 5:00-9:00 pm, every other weekend (Saturday 11:00 am-5:00 pm and Sunday 11:00 am-5:00 pm)

$21.00 per hour. See below for benefit information.**