Kids Zone Representative

Young Mens Christian Association of Northwest Nort; Northview (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

YMCA Northwest North is seeking a Kids Zone Representative to deliver high-quality supervision and educational play for children aged 6 weeks to 11 years within our family support and hospitality portfolio.

This role emphasizes health, safety, and cleanliness and requires positive, trust-based communication with families and enterprise teams. You will maintain attendance records and participate in mandatory training.

Qualifications

• Minimum age 16; high school diploma or equivalent preferred.
• Must obtain ASHI (CPR) certification within 30 days of employment.
• Experience with children or customer service preferred.

Responsibilities

• Lead age-appropriate learning and play activities for children, ensuring development programming is implemented.
• Provide continuous care and supervision with focus on safety, wellness, and sanitation of the play site.
• Deliver superior customer service to families, greeting stakeholders and addressing inquiries promptly.
• Maintain accurate daily attendance records, sign-in sheets, and site checklists.
• Participate in staff meetings and mandatory compliance training; perform other duties as assigned.

Skills

Verbal communication

Written communication

Team player

Flexible schedule

Education

High school diploma or equivalent

CPR (ASHI) certification within 30 days

Job description

Description

Job Summary:

The Kids Zone Representative delivers high-quality supervision and educational play for children aged 6 weeks to 11 years within the parent company's family support and business hospitality portfolio. This role ensures rigorous health, safety, and cleanliness standards are met while maintaining positive, trust-based communications with families and enterprise teams.

Supervisory Responsibilities:

• None.

Duties & Responsibilities:

• Lead age-appropriate, value-centered learning and play activities for children, ensuring seamless implementation of all assigned developmental programming.
• Provide continuous care and supervision of children with a strict focus on overall safety, wellness, and the meticulous sanitation of the play site.
• Deliver superior customer service to families and their children, greeting stakeholders warmly and addressing operational inquiries promptly.
• Maintain accurate and compliant records regarding daily child attendance, sign-in tracking sheets, and site checklists.
• Participate actively in regular staff meetings, complete mandatory corporate compliance training, and maintain helpful, non-transactional internal communication.
• Perform other duties as assigned.

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills to engage clearly with children, parents, and executive staff, alongside the ability to manage multiple tasks simultaneously.
• Strong cooperative capabilities as a dependable team player, with a willingness to maintain a flexible service schedule as business operations evolve.

Education & Experience:

• Education: Minimum of 16 years of age; High school diploma or equivalent preferred. Must obtain ASHI (CPR) certification within 30 days of employment.
• Experience: Prior experience working with children across various ages and abilities or working in a related customer service field preferred.

Physical Requirements:

• Ability to remain standing or sitting while maintaining complete visual alertness for several hours at a time during the shift.
• Regularly required to walk, stand, and sit on the floor for extended periods; involves frequent bending, pulling, crouching, leaning, kneeling, pushing, climbing, and jumping.
• Must be able to regularly lift and carry facility supplies weighing up to 20 pounds and safely lift or assist children up to 50 pounds.
• Continuous visual and auditory acuity required to monitor large groups, catch transaction exceptions, and respond swiftly to critical or emergency situations.
• Functions entirely within an active, multi-unit onsite business or corporate branch child-care setting with moderate noise levels and regular desk disruptions.

Child Abuse Prevention and Reporting

At our Association, safeguarding children is everyone's responsibility, regardless of role or position. All employees are strictly required to maintain awareness of our abuse prevention and reporting policies. You must take immediate, appropriate action in accordance with our protocols and legal mandates if any standard of safety is compromised or if abuse is suspected.

An Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment-related decisions are based on job-related qualifications, merit, business needs, and other lawful criteria.

Mission: “Helping all people reach their God-given potential in spirit, mind, and body.”