Kids Entertainment Supervisor

Great Wolf Lodge; BLOOMINGTON (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Career development programs

Exclusive employee perks (vacations)

Great Wolf University training

Flexible scheduling & wellness

Diversity & inclusion

Job summary

Great Wolf Lodge in Bloomington, MN is seeking an Entertainment Supervisor to lead the Kids’ Entertainment pack, delivering high-energy experiences, events, and activities that delight guests throughout shifts.

You will supervise the team, train new members, coordinate schedules, and partner with lodge operations to ensure brand standards, safety, and exceptional guest service during evenings, weekends, and holidays.

Qualifications

• Requires working knowledge of Microsoft Office products.
• Experience in Entertainment Ambassador role or similar is expected.
• Must have prior experience working with children.

Responsibilities

• Ensure high visibility around the lodge and at daily events as the Host/Face of the lodge.
• Lead Kid’s Entertainment schedule to brand standards and on-time for each offering.
• Provide training to new KE Pack Members to engage and entertain guests.
• Assist in recruitment, performance management, and coaching of the team.
• Elevate branded experiences following Standard Operating Procedures.

Skills

Customer service

Communication skills

Team management

Event planning

Multitasking

Education

High School diploma or equivalent experience

Tools

Microsoft Office

Job description

Pay: $20.50

Hiring immediately with full-time, part-time, and flexible scheduling

Summary: At Great Wolf, the Entertainment Supervisor leads the Kid’s Entertainment pack in creating an exciting atmosphere for Guests through Entertainment, Activities, Experiences and Seasonal Events.

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Responsibilities

• Ensure high visibility around the lodge and at daily events to act as "Host/Face of the lodge"
• Ensure the Kid’s Entertainment schedule is executed to brand standards and on-time for each offering
• Ensure leadership presence on the floor during all scheduled Kid’s Entertainment offerings
• The KE Supervisor will provide consistent leadership to the pack, especially when the KE Manager is not on duty
• Provide training, as a Certified Trainer, to new KE Pack Members to engage and entertain guests
• Assist lodge entertainment leader in providing coaching around performance and entertainment and engagement skills.
• Identify areas of opportunity and new experiences to expand presence and impact with the team in the lodge
• Work with Entertainment leader to ensure Kid’s Entertainment Brand Standards, including scheduling are met
• Assist in participating and providing feedback on corporate projects, as assigned
• Along with lodge entertainment leader, collaborate around personnel related matters including: Recruitment and hiring, performance management, disciplinary action, training, etc
• Elevate and perform all branded experiences consistently according to Standard Operating Procedures
• Provide High Paws cards for recognition of exceptional Pack Members
• Build relationships with key partners such as I.T. and Engineering to follow-up on work orders (proactive and reactive)
• Assist in leadership for all aspects of Kid’s Entertainment programming at the property
• Provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
• Willingness to represent Great Wolf Lodge, our mission and core values, in a positive manner on and off site
• Ensure a safe, clean, and professional environment for guests and Pack Members

Basic Qualifications & Skills

• High School diploma or equivalent experience
• Requires working knowledge of Microsoft Office products
• In good standing and exceeding performance in the Entertainment Ambassador role (i.e. positive attitude, reliable, comfortable in front of guests, expert in events/activities)
• Must have prior experience working with children
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Event planning knowledge
• Flexibility regarding scheduling based on business demands including evenings, weekends, and holidays
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen
• Communication skills, ability to manage a team

Desired Qualifications & Traits

• Previous experience in a related field such as Entertainment, Hospitality, or Education
• Working knowledge of Microsoft Office products
• Charismatic, enthusiastic attitude
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 lbs.
• Able to sit and/or stand for long periods of time
• Ability to fit and wear character suits; maintain composure in character suits; including heat and humidity for periods of 60 minutes
• Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes.