Entertainment Ambassador

Hunter Super Techs - TurnPoint; Concord (NC); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Job summary

Great Wolf Lodge in Concord, NC is seeking an Entertainment Ambassador to lead kid-friendly activities and branded experiences on site. You will interact with guests, perform at events, and help create memorable moments while upholding the company’s standards.

Flexibility for evenings and weekends is expected, with on-site training and opportunities for growth within a fun, inclusive team environment.

Qualifications

• Some High School education or equivalent.
• Flexible scheduling including evenings, weekends, and holidays.
• Proven customer service and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background and drug screen.

Responsibilities

• Interact with Great Wolf Lodge guests.
• Lead child-friendly activities on-site and in the community.
• Represent Great Wolf Lodge and its mission with a positive attitude on and off site.
• Perform branded experiences according to SOPs and lead high-energy events.
• Entertain families and children during public performances and community appearances.

Skills

Public speaking

Dance

Performance

Customer service

Education

Some High School education or equivalent

Job description

Location: 10175 Weddington Rd, CONCORD, NC, 28027 Pay: $14.00 per hourAt Great Wolf, the Entertainment Ambassador creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and entertainment.

Join our Pack

Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives

Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

Personally interact with Great Wolf Lodge guests

Willingness to perform child-friendly promotional activities on-site and in the community

Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site

Perform all branded experiences consistently according to Standard Operating procedures

Perform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences

Interact with families while leading different hands on activities such as arts and crafts, bingo, board games, etc…

Responsible for all aspects of Character Appearances and Entertainment at the property including:

Perform character appearance duties according to Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances

Act as a Guide for characters to and from designated meet and greet locations. Guides are the 'voice' of the character, so must have the ability and will be expected to converse casually and appropriately with guests

Responsible for character costume operations including care, cleaning, maintenance, etc.

Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site events

All character and guide duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed

Participate in seasonal event activities throughout the year.

Learn new programming multiple times a year including, but not limited to, dances, crafts or themed events.

When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance.

Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions

Assist Entertainment team with inventory of event & activity materials

Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences

Basic Qualifications & Skills

Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day.

Some High School education or equivalent

Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays

Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

Previous experience in a related field such as Entertainment, Dance, or Theater.

Charismatic, enthusiastic attitude

Ability to multi-task and prioritize a variety of tasks with minimal direction

Previous as a Character and/or working with children

Proven teamwork skills

Physical Requirements

Ability to lift up to 50 lbs.

Able to sit and/or stand for long periods of time

Ability to fit and wear character suits; maintain composure in character suits; including heat and humidity for periods of 60 minutes.

Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes.

Position Close Date and Equal Opportunity Statement

Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formalThis contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.