Entertainment Ambassador

Great Wolf Lodge; Fitchburg (MA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Job summary

Great Wolf Lodge in Fitchburg, MA is seeking an Entertainment Ambassador to lead kids’ activities and entertainment. You will perform branded experiences, host family-friendly events, and represent the brand with energy and enthusiasm.

You’ll interact with guests, participate in community appearances, and help deliver Storytime, Dance Party, Yoga, crafts, and more, while maintaining safety and professionalism on site.

Qualifications

• Ability to perform in front of large groups.
• Willingness to perform on-site and in community events.
• Criminal background and drug screen required.
• Flexible scheduling including evenings, weekends, and holidays.

Responsibilities

• Personally interact with Great Wolf Lodge guests.
• Lead child-friendly promotional activities on-site and in the community.
• Represent Great Wolf Lodge and its mission in a positive manner on and off site.
• Perform branded experiences consistently according to SOPs.
• Execute high energy events such as Storytime, Dance Party, Yoga, arts and crafts, and Master Magi ceremonies.
• Interact with families while leading hands-on activities (arts/crafts, bingo, games).
• Manage character appearances and entertainment at the property per standards.
• Guide characters to meet/greets and act as the voice for guests.
• Care for character costumes and equipment.
• Commit to scheduled character appearances (Wiley, Violet, etc.).
• Join in seasonal events and learn new programming yearly.
• Entertain guests on stage when not on break.
• Support community appearances and assist with inventory and branding materials.
• Maintain a safe, clean, and professional environment during events.

Skills

Public speaking

Dancing/performing

Customer service

Multitasking with kids

Education

Some High School education or equivalent

Job description

Pay: $16.25

At Great Wolf, the Entertainment Ambassador creates an exciting atmosphere for kids with hands-on, unforgettable experiences. This role leads Great Wolf Lodge kids' activities and entertainment.

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Personally interact with Great Wolf Lodge guests
• Willingness to perform child-friendly promotional activities on-site and in the community
• Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site
• Perform all branded experiences consistently according to Standard Operating procedures
• Perform high energy brand events/experiences throughout the shift including Storytime, Dance Party, Yoga, Arts and Crafts, Master Magi Ceremony and other Great Wolf Branded experiences.
• Interact with families while leading different hands on activities such as arts and crafts, bingo, board games, etc…
• Responsible for all aspects of Character Appearances and Entertainment at the property including:
• Perform character appearance duties according to Great Wolf Lodge standards; learn and perform signature character moves and non-verbal communication strategies. Characters do not speak under any circumstances
• Act as a Guide for characters to and from designated meet and greet locations. Guides are the 'voice' of the character, so must have the ability and will be expected to converse casually and appropriately with guests
• Responsible for character costume operations including care, cleaning, maintenance, etc.
• Commit entirely to the assigned scheduled opportunities for specific characters ("Wiley", "Violet", or other scheduled character) to appear at on-site and off-site events
• All character and guide duties are interchangeable -- it is expected that each Pack Member is willing and able to fulfill both roles as needed
• Participate in seasonal event activities throughout the year.
• Learn new programming multiple times a year including, but not limited to, dances, crafts or themed events.
• When not on break, act as though you are on stage at all times, effectively entertaining Pack Members, families and children through public performance
• Perform and/or provide support to all necessary community appearances. This includes but is not limited to sponsors, charities, tradeshows, media and private functions
• Assist Entertainment team with inventory of event & activity materials
• Maintain a safe, clean and professional environment during the organization, coordination and production of branded experiences

Basic Qualifications & Skills

• Comfortable speaking, dancing, and performing in front of large groups of people multiple times a day.
• Some High School education or equivalent
• Flexibility regarding scheduling based on business demands including evenings, weekends, and Holidays
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
• Successful completion of a criminal background and drug screen

Desired Qualifications & Traits

• Previous experience in a related field such as Entertainment, Dance, or Theater.
• Charismatic, enthusiastic attitude
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous as a Character and/or working with children
• Proven teamwork skills

Physical Requirements

• Ability to lift up to 50 lbs.
• Able to sit and/or stand for long periods of time
• Ability to fit and wear character suits; maintain composure in character suits; including heat and humidity for periods of 60 minutes
• Ability to dance and perform in hot, humid, and outdoor environments for periods up to 60 minutes.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal

These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.